Service Specialist

US-TX-Dallas
Job ID
2017-38726
Schedule Type
Full Time
Level
Analyst
Function(s)
Consumer Banking
Americas
Division
Consumer and Commercial Banking Division
Consumer Loans Delivery
Employment Type
Employee

MORE ABOUT THIS JOB

CONSUMER AND COMMERCIAL BANKING
In Goldman Sachs Bank USA, we offer a wide range of solutions to help our customers meet their financial goals. Our teams seek to provide the highest level of customer service and support in everything we do. The Bank offers high yield savings accounts and a variety of loan products to individuals and private bank, corporate and community clients. Our savings products include an online savings account and certificates of deposit in a variety of terms.

 

Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.

 

Digital Finance, a subdivision of CCBD, is composed of the firm’s digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm’s first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.

 

Marcus, a brand of Goldman Sachs, benefits from the firm's 147-year history of financial expertise, risk management and customer service.

 

YOUR IMPACT

Are you passionate about operations, leadership, and using digital tools to provide solutions to consumers? We're looking for an operations professional to join our operations team who wants to use their skills and ideas to create and then lead new processes and teams.

 

OUR IMPACT

Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management.

 

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Work cooperatively and conversationally with our customers to resolve service issues and customer questions
  • Document all service efforts for each assigned account in accordance with established procedures and compliance policies
  • Communicate professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards
  • Ensure all accounts in assigned lists are managed accurately and timely
  • Quality is measured through call recordings and account auditing

 

RESPONSIBILITIES AND QUALIFICATIONS

Basic Qualifications

  • Sales, service or collections experience
  • Strong understanding of customer service experience
  • Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment

Preferred Qualifications

  • Bachelor’s degree or equivalent military experience 
  • Customer service experience
  • Experience in a consumer lending environment 

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.


© The Goldman Sachs Group, Inc., 2017. All rights reserved
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.