Collections Digital Product Manager

US-NY-New York
Job ID
2017-40084
Schedule Type
Full Time
Level
Analyst
Function(s)
Consumer Banking
Americas
Division
Consumer and Commercial Banking Division
Product
Employment Type
Employee

MORE ABOUT THIS JOB

CONSUMER AND COMMERCIAL BANKING

In Goldman Sachs Bank USA, we offer a wide range of solutions to help our customers meet their financial goals. Our teams seek to provide the highest level of customer service and support in everything we do. The Bank offers high yield savings accounts and a variety of loan products to individuals and private bank, corporate and community clients. Our savings products include an online savings account and certificates of deposit in a variety of terms.

 

Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.

 

Digital Finance, a subdivision of CCBD, is composed of the firm’s digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm’s first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.

 

YOUR IMPACT

 

Are you looking to apply your analytical and creative skills to deliver positive and frictionless digital customer experiences? Marcus by Goldman Sachs is looking for a product manager to join the growing Product team within the Consumer and Commercial Banking Division. The ideal candidate is resourceful and detail-oriented with prior experience as a product manager on an agile team, collaborating closely with designers and developers to bring digital consumer products to market.

We are building a Digital Collections Product Management team from the ground up. If you believe that collection[s] is a moment that matters in the customer journey, then this is the role for you. If you want to deliver value to the customer through supportive UX and thoughtfully curated features, then this is the team for you.  And if you want an opportunity to change the way an entire industry thinks about collections, this is the place to do it.

As a digital product manager you will engage with key stakeholders across business, product and engineering teams to develop, prioritize and own a part of the product roadmap for Marcus by Goldman Sachs.  

 

OUR IMPACT

 

Marcus by Goldman Sachs provides products to help people manage their finances. The first product from Marcus is a fixed-rate, no-fee unsecured personal loan that enables customers to tailor their monthly payment options to fit their schedule and budget. Marcus, a brand of Goldman Sachs, benefits from the firm’s 147-year history of financial expertise, risk management and customer service.

RESPONSIBILITIES AND QUALIFICATIONS

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Define feature development, build consensus among stakeholders and partner with engineers and designers to ship high quality experiences
  • Analyze quantitative and qualitative customer feedback to inform product strategy and pipeline development
  • Research industry trends and features to develop and pitch recommendations for the product roadmap
  • Define new features to be built, write user stories and acceptance criteria and groom stories with developers and designers
  • Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience
  • Interface with our customers to build thoughtful experiences

BASIC QUALIFICATIONS

  • 3+ years of product management experience in a fast-paced, agile product development environment
  • Proven analytical skills and problem solving ability paired with meticulous attention to detail
  • Self-motivated and proactive team player who takes ownership of and accountability for projects
  • Strong organizational skills with an ability to effectively manage competing priorities
  • Aptitude for building relationships that enable smooth interactions in internal business collaborations
  • Ability to communicate complex issues to a wide array of internal stakeholders
  • Desire to work in a fast-paced environment, consistently adhering to strict deadlines and evolving priorities
  • Proficient in Excel, PowerPoint and Confluence
  • Bachelors/Undergraduate Degree

PREFERRED QUALIFICATIONS

  • Technical knowledge (including HTML/CSS/JS/SQL) a plus
  • Proficient in Sketch, Jira, Keynote or similar applications

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.


© The Goldman Sachs Group, Inc., 2017. All rights reserved
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.