Operations - Securities Division Operations - Client Operations - Analyst - New York

US-NY-New York
Job ID
2017-40373
Schedule Type
Full Time
Level
Analyst
Function(s)
Operations
Americas
Division
Operations
Client Operations
Employment Type
Employee

MORE ABOUT THIS JOB

YOUR IMPACT

Our team is seeking a professional who has proven experience collaborating with cross product stakeholders and leading initiatives in business intelligence and advising on data driven solutions to upgrade our quality service for clients. The candidate will partner with teams across Operations and Technology to identify and advise on capturing opportunities to improve client service and perform ongoing research into client satisfaction, opportunities for macro service improvements to Operation’s workflows, and support ad-hoc service inquiries from senior leaders in Operations.

 

OUR IMPACT

The Service Analytics & Advisory team sits within the Client Operations business unit in Securities Division Operations. We partner with teams across Operations and Technology to implement the collection and dissemination of front to back client analysis to senior stakeholders. We also advise line team managers on how to measure and manage the quality of their service by identifying key client issues via advanced analytics and propose solutions that result in measurable improvements that retain and facilitate business with our top clients. The team is responsible for the delivery of the quarterly service report which takes the pulse of service quality, identifies emerging trends, and recommends investments into Operations to achieve value improvements in service.

 

HOW YOU WILL FULFILL YOUR POTENTIAL

RESPONSIBILITIES AND QUALIFICATIONS

  • Engage with Operation line teams and their tech counterparts to identify root causes for service related issues
  • Partner with Technology and/or Operation counterparts to advise on solutions to root cause impacts to client service issues
  • Research and report micro and macro issues impacting clients across products and provide key insights to senior stakeholders with proposal to capture opportunities and mitigate issues
  • Perform advanced analytical techniques to piece together root cause analysis and forecast future impact of issues with and without implementing solution implementation
  • Develop and nurture relationships across the firm to connect the right resources to address client issues and opportunities
  • Comfortable with operating independently and collaborating with other teams.
  • Be open to venture out of your comfort zone, take on new challenges and grow your career

 

SKILLS & EXPERIENCE WE’RE LOOKING FOR

BASIC QUALIFICATIONS

  • Bachelor’s degree or equivalent with a minimum of 1 year of experience doing data analytics
  • Previous experience presenting complex problem statements and solutions to senior stakeholders
  • Previous experience leading teams of data scientists or business intelligence experts
  • Self-motivated and proactive team player who takes ownership and accountability for their work, can help collaborate and provide directive when issues arise in the team and is capable of multi-tasking in a fast-paced environment
  • Strong attention to detail and accuracy, particularly around writing research
  • Outstanding communication skills with ability to provide appropriate levels of detail to both technical experts as well as senior management  
  • Strong commercial focus with emphasis on delivering measurable results
  • Proven track record in building strong relationships across Operations and Technology
  • Proficient with Microsoft Excel, Word, and PowerPoint
  • Proficient with descriptive, diagnostic, predictive, and prescriptive analytics

 

PREFERRED QUALIFICATIONS

  • Proficient with one or more programming languages: SQL, VBA, R, Java, or Python
  • Mastery of predictive and prescriptive analytics via machine learning
  • Understanding trade life cycle and the client identifiers
  • Strong knowledge Operations BI toolkit: Alteryx, Tableau, and/or Signavio
  • Experience leading pods or cross functional working groups

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.


© The Goldman Sachs Group, Inc., 2017. All rights reserved
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.