Our team is seeking a professional who has proven experience collaborating with cross product stakeholders and leading initiatives in business intelligence and advising on data driven solutions to upgrade our quality service for clients. The candidate will partner with teams across Operations and Technology to identify and advise on capturing opportunities to improve client service and perform ongoing research into client satisfaction, opportunities for macro service improvements to Operation’s workflows, and support ad-hoc service inquiries from senior leaders in Operations.
The Service Analytics & Advisory team sits within the Client Operations business unit in Securities Division Operations. We partner with teams across Operations and Technology to implement the collection and dissemination of front to back client analysis to senior stakeholders. We also advise line team managers on how to measure and manage the quality of their service by identifying key client issues via advanced analytics and propose solutions that result in measurable improvements that retain and facilitate business with our top clients. The team is responsible for the delivery of the quarterly service report which takes the pulse of service quality, identifies emerging trends, and recommends investments into Operations to achieve value improvements in service.
HOW YOU WILL FULFILL YOUR POTENTIAL
SKILLS & EXPERIENCE WE’RE LOOKING FOR
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.
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