Advocacy Specialist

US-TX-Irving
Job ID
2017-40609
Schedule Type
Full Time
Level
Analyst
Function(s)
Consumer Banking
Americas
Division
Consumer and Commercial Banking Division
Digital Finance - Irving
Employment Type
Employee

MORE ABOUT THIS JOB

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. 

 

Marcus by Goldman Sachs provides products to help people manage their finances. The first product from Marcus is a fixed-rate, no-fee unsecured personal loan that enables customers to tailor their monthly payment options to fit their schedule and budget. Marcus, a brand of Goldman Sachs, benefits from the firm’s 147-year history of financial expertise, risk management and customer service

YOUR IMPACT 
Are you interested in operations and leadership? Are you passionate about providing solutions to customer needs and working with multiple teams to provide exceptional customer service?  We’re looking for a professional to join our operations team who wants to use their skills to provide the best customer experience possible. 

OUR IMPACT 
Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management. 

 

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Deliver exceptional service to our high value customers by providing best-in-class service and solutions to grow customer relationships.
  • Act as a point of escalation for difficult customer situations and drafting related correspondence to customers.
  • Provide excellent customer service and provide answers to client questions within set standards
  • Responsible for ensuring adherence to all operations and compliance procedures.
  • Participate in the planning of small to moderate scope projects.
  • Assist in tracking, compiling, and completing reports as assigned.
  • Demonstrate basic banking knowledge with an emphasis on loans and debt consolidation.

Basic Qualifications

  • Issue remediation / complaints resolution experience in a call center environment.
  • Strong understanding of customer service experience.
  • Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment.

Preferred Qualifications

  • Bachelor’s degree or equivalent military experience 
  • Customer service experience
  • Experience in a consumer lending environment 

RESPONSIBILITIES AND QUALIFICATIONS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. 

 

Marcus by Goldman Sachs provides products to help people manage their finances. The first product from Marcus is a fixed-rate, no-fee unsecured personal loan that enables customers to tailor their monthly payment options to fit their schedule and budget. Marcus, a brand of Goldman Sachs, benefits from the firm’s 147-year history of financial expertise, risk management and customer service

YOUR IMPACT 
Are you interested in operations and leadership? Are you passionate about providing solutions to customer needs and working with multiple teams to provide exceptional customer service?  We’re looking for a professional to join our operations team who wants to use their skills to provide the best customer experience possible. 

OUR IMPACT 
Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management. 

 

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Deliver exceptional service to our high value customers by providing best-in-class service and solutions to grow customer relationships.
  • Act as a point of escalation for difficult customer situations and drafting related correspondence to customers.
  • Provide excellent customer service and provide answers to client questions within set standards
  • Responsible for ensuring adherence to all operations and compliance procedures.
  • Participate in the planning of small to moderate scope projects.
  • Assist in tracking, compiling, and completing reports as assigned.
  • Demonstrate basic banking knowledge with an emphasis on loans and debt consolidation.

Basic Qualifications

  • Issue remediation / complaints resolution experience in a call center environment.
  • Strong understanding of customer service experience.
  • Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment.

Preferred Qualifications

  • Bachelor’s degree or equivalent military experience 
  • Customer service experience
  • Experience in a consumer lending environment 

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.


© The Goldman Sachs Group, Inc., 2017. All rights reserved
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.