Operations - IMD Operations - Client Management - Associate - Jersey City

US-NJ-Jersey City
Job ID
2017-40736
Schedule Type
Full Time
Level
Associate
Function(s)
Operations
Americas
Division
Operations
Client Management
Employment Type
Employee

MORE ABOUT THIS JOB

YOUR IMPACT
Are you passionate about operations, leadership, and using digital tools to provide solutions to consumers? We're looking for an operations professional to join our operations team who wants to use their skills and ideas to create and then lead new processes and teams.
 
OUR IMPACT

Operations is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve the firm’s assets and its reputation.  For every trade agreed, every new product launched or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow.

 

Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management. 

RESPONSIBILITIES AND QUALIFICATIONS

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

  •  Monthly review of KPIs and KRIs with IMD Business Risk Committee and Financial Crimes Compliance
  • Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH (Automated Clearing House), wire, digital banking and account openings
  • Determine action required based on established procedures to protect the Bank's assets
  • Work with Supervisor on handling of more complex cases
  • Place appropriate hold on accounts deemed with fraudulent activity
  • Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
  • Investigate potential sources of fraud
  • Communicate, in a professional manner, with customers, merchants, financial institutions and other Bank personnel to resolve system problems or request additional information and/or documentation to support a decision on whether fraudulent activity has occurred
  • Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
  • Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms).
  • Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires.
  • Investigate risk identified through new account filters from new account opening process.
  • Investigate check and ACH returns and rejects
  • Review and investigate Fraud referrals.
  • Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions.
  • Update and maintain alerts, case management databases to document outcomes and hand-offs.

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.


© The Goldman Sachs Group, Inc., 2017. All rights reserved
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.