Marketing - Campaign Management

Location(s) US-IL-Chicago
Job ID
2017-40800
Schedule Type
Full Time
Level
Analyst
Function(s)
Consumer Banking
Region
Americas
Division
Consumer and Commercial Banking Division
Business Unit
ODP Marketing
Employment Type
Employee

MORE ABOUT THIS JOB

CONSUMER AND COMMERCIAL BANKING

In Goldman Sachs Bank USA, we offer a wide range of solutions to help our customers meet their financial goals. Our teams seek to provide the highest level of customer service and support in everything we do. The Bank offers high yield savings accounts and a variety of loan products to individuals and private bank, corporate and community clients. Our savings products include an online savings account and certificates of deposit in a variety of terms.

 

Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.

 

Digital Finance, a subdivision of CCBD, is composed of the firm’s digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm’s first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.

RESPONSIBILITIES AND QUALIFICATIONS

In your role you will report to the Associate, Customer Communications, and be responsible for managing all aspects of the existing customer communications rapid letter system (direct mail and email campaigns) to coordinate and support a fast growing customer portfolio.  Establish and maintain scalable processes which ensure tight collaboration between the marketing, business intelligence, federation and customer delivery teams.  The Analyst Customer Campaigns is tasked with the execution of all regulatory, marketing and other customer communications ensuring alignment with the overall goals and objectives of the business. The Analyst, Customer Campaigns drives continuous efficiency and improvement within the marketing operating processes (i.e. SOP development, proper governance over marketing processes, and workflows).

 

Essential Responsibilities:

  • Define, automate and streamline marketing processes for the purpose of optimizing customer relationship campaigns.
  • Responsible for customer email and direct mail campaign execution, including quality control and monitoring throughout the deployment flow.
  • Responsible for the definition, automation, and streamlining of marketing operation processes, including ORMA, BCAT, SOP’s, Quarterly marketing calendar, etc.
  • Responsible for managing customer communications through vendor portal and coordination of customer outreach from beginning to end
  • Develop and maintain a collaborative relationship with the team, ensure the overall marketing team understands the timelines and strategy execution.
  • Create and manage KPIs for areas of responsibility assure we are meeting growth and efficiency targets.

 Basic Requirements:

  • Experience working with employees, customers and management, across multiple workstreams to meet time bound deliverables.
  • Analytical skills to be able to solve problems that may come up during a typical work day. You will be analyzing data and making decisions that affect the project on a regular basis.
  • Bachelor’s degree
  • Experience managing vendors and performance. Proven record in driving business outcomes through digital marketing channels
  • Ability to optimize project investment and efficiency through data driven results.
  • Proficient use of JIRA, Excel (Macros, Pivot table, VBA), PowerPoint.

Desired Characteristics:

  • Strong Project Management background
  • Strong organization, communication and critical thinking skills.
  • Strong communication and presentation skills.
  • Strong implementation/execution experience.
  • Ability to effectively manage complex and/or multiple projects to completion on time and on budget.
  • Strong sense of urgency and attention to detail.

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.