Technology - Platform - Conference Operator - Salt Lake City

US-UT-Salt Lake City
Job ID
2017-40884
Schedule Type
Full Time
Level
Administrative/Support
Function(s)
Customer Service
Americas
Division
Technology
Platform
Employment Type
Employee

MORE ABOUT THIS JOB

TECHNOLOGY

Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

 

**Available Shifts**

2:30 AM - 10:00 AM

5:00 AM - 1:00 PM

RESPONSIBILITIES AND QUALIFICATIONS

Job Summary and Responsibilities

  • Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly. •Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested. •Screens incoming calls as requested by managers. •Develops knowledge of environment in order to respond to callers who have general inquiries. •Manages operator-assisted conference calls for up to 100 participants, for GS’s senior firm members •Ensures the successful recording of calls for playback as required by the business •Maintain logs of calls placed and any additional information required for various reports or special projects •Must maintain a pleasant and positive demeanor  while answering phone inquiries (“a smile in your voice”) •Must stay calm in highly stressful situations and be knowledgeable of emergency procedures •Requires high attention to detail and exceptional listening skills

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.


© The Goldman Sachs Group, Inc., 2017. All rights reserved
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.