• Savings - Deposit Operations - Operational Quality Assurance - Analyst - Chicago, IL

    Location(s) US-IL-Chicago
    Job ID
    Schedule Type
    Full Time
    Audit, Business Analysis, Compliance, Consumer Banking, Operations
    Consumer and Commercial Banking Division
    Business Unit
    ODP Operations
    Employment Type

    Consumer and Commercial Banking (CCBD)

    Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.


    Digital Finance Description

    Digital Finance, a subdivision of CCBD, is composed of the firm’s digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm’s first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.



    The Quality Assurance Risk Analyst role is part of Marcus Deposit’s first line of defense testing and monitoring team, and helps to ensure process-level risks and controls are closely managed to prevent and minimize risk in the business. Additional responsibilities include:

    • Participate in the administration of functional risk assessments and testing lifecycles of business policies and procedures for control effectiveness, while creating and maintaining relevant documentation
    • Gather and synthesize data to determine root causes and trends related to testing failures
    • Propose effective and efficient methods to enhance testing and sampling strategies (including automation) to ensure the most effective risk detection, analyses and control solutions
    • Proactively identify potential business risks, process deficiencies and improvement opportunities and make recommendations for additional controls and corrective action to enhance the efficiency and effectiveness of risk mitigation processes
    • Maintain effective communication with other business units and support teams to remediate testing errors and assist with implementation of corrective actions related to testing fails and non-compliance with policies and procedures
    • Lead and deliver executive reporting and other data-driven deliverables, with a focus on providing appropriate content, context and structure in a precise and timely manner
    • Focus on continuous improvement and evolution to meet changing requirements to support maximum visibility to the executive audience
    • Work effectively with teammates and win credibility quickly
    • Be a critical thinker: Thoughtful, self-aware, and use available evidence to make decisions
    • Perform ad-hoc statistical analysis

    Basic Qualifications


    • Bachelor's degree in Risk Management, Business, Finance, or a related field
    • 1-3 years related work experience
    • Experience building reports and presentations
    • Expert level proficiency in the Microsoft tool suite including SharePoint, Excel, Word, and PowerPoint. Heavy use of pivot tables, vlookup, complex formulas, charts, conditional formatting, and other advanced Excel functions 
    • Advanced organizational, planning and time management skills
    • Advanced analytical, critical thinking and problem solving skills
    • Excellent interpersonal, relationship building, communication (written and verbal) and negotiation skills
    • High level of creativity, perseverance and openness to change 
    • Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalize a process 
    • Interest and ability to self-serve, investigate, and get the data required to make quick and effective decisions
    • Ability to work independently, multi-task, and take ownership of various parts of an initiative while still following proper chain of command, and effectively working in a team environment 
    • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements 

    Preferred Qualifications

    • 1-3 years banking experience, specifically in risk, compliance, or corporate governance
    • Strong Risk Assessment Framework knowledge and experience performing risk assessments covering key risks and controls
    • Working knowledge of financial, operational, compliance, and reputation risks
    • Experience aggregating and analyzing various types of risks and data with output to dashboards and/or formal written assessments
    • Experience with R or Python and SQL is a plus
    • Hands-on knowledge of test automation (GUI and API level) and framework design 
    • Experience with Agile or Scrum development processes 


    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.