• Consumer Finance - Outbound Dialer Administrator - Associate

    Location(s) US-UT-Salt Lake City | US-TX-Dallas
    Job ID
    2018-48587
    Schedule Type
    Full Time
    Level
    Associate
    Function(s)
    Consumer Banking
    Region
    Americas
    Division
    Consumer and Commercial Banking Division
    Business Unit
    Delivery Centralized
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    Consumer and Commercial Banking (CCBD)

    Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.

     

    Digital Finance Description

    Digital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 149-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

    RESPONSIBILITIES AND QUALIFICATIONS

    YOUR IMPACT

    As part of your role, you will spearhead the administration of a dialer platform, including standard and customized process-flow requirements. You’ll create new outbound campaigns and work with Telephony, IVRs and external system connectors. Other responsibilities include uploading and downloading files into and from the calling platform, monitoring campaigns, reporting and providing managers with insight into performance and opportunities to improve.  You will be driving significant business value by ensuring successful outcomes from our outbound dialer campaigns.

     

    YOUR RESPONSIBILITIES

    • Develop, implement, and monitor dialer strategy including daily campaigns
    • Continuously improve all customer and management processes related to the dialer and dialer campaigns
    • Partner with key areas like Operations, Technology and Product to drive improvements and ultimately enhance customer experience

     

    YOUR QUALIFICATIONS

    • Bachelor's degree or equivalent experience in a technical field (preferred)
    • 5–7 years of experience that includes professional administration with Telephony systems
    • Knowledge of  Ciscodialer software and IVR/VRU and ACD functionality
    • Knowledge of dialer regulatory requirements
    • Detail-oriented, analytical and self-motivated
    • Strong written and verbal communication skills
    • Innovative thinker who is comfortable working with multi-faceted, complex ideas
    • Ability to work in a fast-paced environment and adjust focus and workflow based on changing priorities and needs
    • An effective team player with the ability to complete tasks and projects while monitoring various aspects of operations

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.