• Consumer Finance - Workforce Management - Analyst - Draper/Richardson

    Location(s) US-UT-Draper | US-TX-Dallas
    Job ID
    2018-48828
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Consumer Banking
    Region
    Americas
    Division
    Consumer and Commercial Banking Division
    Business Unit
    Delivery Centralized
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    Consumer and Commercial Banking (CCBD) 

    Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, as well as risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital. 

     

    Digital Finance Description 

    Digital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 149-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

    RESPONSIBILITIES AND QUALIFICATIONS

    • Manage the Workforce Management (WFM) specialist team to provide adequate coverage for the business operation
    • Oversee the scheduling, mission control functions and implementation of WFM policies
    • Partner with business stakeholders and operation management team to resolve critical workforce management gaps and continue to polish the policy
    • Create and document Workforce Management procedures for the team and Delivery Center to enforce unified floor coverage and prevent unfair behaviors
    • Oversee and rectify innovative provisioning processes and workflow to define an efficient and systematic onboarding process for new hires and internal transfers
    • Own and deliver on-going organizational structure reporting for business leaders
    • Understand interactions among cross-functional partners with relevant Technology stakeholders to conduct system testing and departmental entitlement

     

    Qualifications

    • Past experience in workforce management, contact center operations preferred
    • Demonstrated communication skills and techniques within a fast-paced corporate environment
    • Experience developing action plans to improve business processes
    • Ability to handle multiple projects and deadlines without sacrificing professionalism
    • Ability to build and maintain relationships while leading critical business projects
    • Strong judgment and comfort with ambiguity
    • Strong PC skills required (Excel, Access, PowerPoint, Word)
    • Competitive and entrepreneurial spirit with the ability to work under minimal guidance
    • Willingness to manage and be the front face of the team

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.