• CIMD - Marcus by Goldman Sachs - Quality Assurance & Issue Management - Associate - Chicago, IL

    Location(s) US-IL-Chicago
    Job ID
    Schedule Type
    Full Time
    Consumer Banking, Operations, Risk Management
    Consumer and Investment Management Division
    Business Unit
    US Deposits Business Controls
    Employment Type


    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.



    Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.



    The Quality Assurance & Issue Management Associate role is part of Marcus Deposit’s first line of defense, testing and monitoring to help ensure process-level risks and controls are closely managed to prevent and minimize risk in the business. Additional responsibilities include:

    • Participate in the administration of functional risk assessments and testing lifecycles of business policies and procedures for control effectiveness, while creating and maintaining relevant documentation
    • Gather and synthesize data to determine root causes and thematic trends related to testing failures and issues identified by the business and second and third lines of defense
    • Propose effective and efficient methods to enhance testing and sampling strategies (including automation) to ensure the most effective risk detection, analyses and control solutions
    • Proactively identify potential business risks, process deficiencies and improvement opportunities and make recommendations for additional controls and corrective action to enhance the efficiency and effectiveness of risk mitigation processes
    • Maintain effective communication with other business units and support teams to remediate testing errors and assist with implementation of corrective actions related to testing fails and non-compliance with policies and procedures
    • Manage all aspects of issue remediation, including collaboration with issue owners, aggregation of issues across the business, reporting, synthesizing root causes and observations into thematic trends, and coordination and facilitation of business control meeting with key executive stakeholders
    • Lead and deliver executive reporting and other data-driven deliverables, with a focus on providing appropriate content, context and structure in a precise and timely manner
    • Focus on continuous improvement and evolution to meet changing requirements to support maximum visibility to the executive audience
    • Work effectively with teammates and win credibility quickly
    • Be a critical thinker: Thoughtful, self-aware, and use available evidence to make decisions
    • Perform ad-hoc statistical analysis

    Basic Qualifications

    • Bachelor's degree in Risk Management, Business, Finance, or a related field
    • 4+ year's related work experience
    • Experience building reports and presentations
    • Expert level proficiency in the Microsoft tool suite including SharePoint, Excel, Word, and PowerPoint. Heavy use of pivot tables, vlookup, complex formulas, charts, conditional formatting, and other advanced Excel functions.
    • Advanced organizational, planning and time management skills
    • Advanced analytical, critical thinking and problem solving skills
    • Excellent interpersonal, relationship building, communication (written and verbal) and negotiation skills
    • High level of creativity, perseverance and openness to change.
    • Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalize a process.
    • Interest and ability to self-serve, investigate, and get the data required to make quick and effective decisions
    • Ability to work independently, multi-task, and take ownership of various parts of an initiative while still following proper chain of command, and effectively working in a team environment.
    • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements 



    Preferred Qualifications

    • 4+ years banking experience, specifically in risk, compliance, or corporate governance
    • Strong Risk Assessment Framework knowledge and experience performing risk assessments covering key risks and controls
    • Working knowledge of financial, operational, compliance, and reputation risks
    • Experience aggregating and analyzing various types of risks and data with output to dashboards and/or formal written assessments
    • Experience with R or Python and SQL is a plus
    • Hands-on knowledge of test automation (GUI and API level) and framework design 
    • Experience with Agile or Scrum development processes 


    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.