• CIMD - Marcus by Goldman Sachs - Head of Customer Relationship Management (CRM) - Vice President - New York

    Location(s) US-NY-New York
    Job ID
    2019-52420
    Schedule Type
    Full Time
    Level
    Vice President/Executive Director
    Function(s)
    Consumer Banking
    Region
    Americas
    Division
    Consumer and Investment Management Division
    Business Unit
    Loans Strategy & Analytics
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

     

    CONSUMER

    Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

    RESPONSIBILITIES AND QUALIFICATIONS

    YOUR IMPACT

     

    At Marcus, we are reimagining the consumer banking experience, and this role is critical in delivering a unique, valuable and consistent experience for Marcus customers, where ever they are in the financial journey.  The CRM Product lead will lead integration and development of a full stack CRM to support the Marcus Consumer businesses. This role will need to interface with both marketing business leaders and technical teams to build a best-in-class marketing platform.

     

      

    HOW YOU WILL FULFILL YOUR POTENTIAL

    • Responsible for full implementation of CRM across the personal loans, deposits, and Clarity Money businesses
    • Develop and manage CRM capabilities roadmap to fulfill business objectives and marketing priorities
    • Lead development of roadmap including implementation of required systems, data infrastructure, and analytics capabilities
    • Gather CRM requirements across lines of business to create operating model and governance for centralized CRM platform and development
    • Implement marketing data strategy by consolidating segmentation and creating holistic offer presentment/logic engine to ensure a valuable and consistent Marcus customer experience

     

    QUALIFICATIONS

     

    • 8+years’ CRM experience
    • 5+ years’ management experience
    • Combination of being business-minded and analytical
    • Ability to partner with technical and functional resources
    • Ability to interface and facilitate partnerships with senior leaders across multiple verticals
    • Ability to guide team on multiple tasks and deliver results with tight timelines
    • Self-motivated
    • Working knowledge of the Adobe Marketing Suite, especially Adobe Campaign
    • Data Management and Data Architecture capabilities required
    • SQL and Tableau experience
    • Banking knowledge or consumer financial services experience a plus

     

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.