• CIMD - Marcus by Goldman Sachs - Performance Coach -Draper, UT

    Location(s) US-UT-Draper
    Job ID
    2019-52847
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Call Center
    Region
    Americas
    Division
    Consumer and Investment Management Division
    Business Unit
    Specialists
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

     

    CONSUMER

    Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

    RESPONSIBILITIES AND QUALIFICATIONS

    RESPONSIBILITIES

    • Responsible for conducting internal quality audits/monitors of operations teams and providing coaching and feedback.
    • Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls.
    • Collect and analyze data from each audit/monitor activity and assist operations teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results.
    • Conduct/participate in calibration session to ensure proper scoring across team members.
    • Evaluate findings and make appropriate recommendation to the Training department for improvements for New Hire training based on defects identified in monitoring results.

    BASIC QUALIFICATIONS

    • Sales or service experience
    • Strong understanding of customer service experience
    • Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
    • Experience in a consumer banking environment
    • High School Diploma or GED / Associates or Bachelor’s degree preferred.

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.