• CIMD - Marcus by Goldman Sachs - Product Marketing Communications - Analyst - New York City

    Location(s) US-NY-New York
    Job ID
    2019-52964
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Consumer Banking
    Region
    Americas
    Division
    Consumer and Investment Management Division
    Business Unit
    DigFin Project Digital Product
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

     

    CONSUMER

    Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

    RESPONSIBILITIES AND QUALIFICATIONS

    YOUR IMPACT

    We are looking for a Communications Analyst to support the launch of our new credit card product platform. As a Communications Analyst, you will be responsible for ensuring that important information reaches our customers at pivotal times in the product lifecycle. You will drive internal and external stakeholders to craft transparent, customer-centric language, and partner with agencies to build and test communication design. You will also use customer communications data to track insights, resolve issues, and drive improvements to the customer messaging process.

     

    This is an excellent opportunity to leverage your product, communications and project management skillsets in a new, high growth business.

     

    RESPONSIBILITIES

    • Quickly become an expert in our business, product, and customer-centric brand
    • Collaborate with cross-functional teams (e.g. Product, Delivery, Legal, Compliance, Credit, Fraud) to create transparent and direct customer communications
    • Partner with Technology and design agencies to build and test our communications infrastructure
    • Identify, design and execute on enhancements to the customer messaging process
    • Design and monitor performance reporting and troubleshoot issues
    • Manage email and physical mail vendor relationships to drive high quality delivery of customer communications

     

    BASIC QUALIFICATIONS

    • 1-3 years of professional experience in marketing, brand or product with a focus on customer centricity
    • Demonstrated analytical skills, attention to detail and ability to share complex insights succinctly
    • Experience with key product and business concepts of financial products, ideally credit cards
    • Proactive team player, willing to seek out and resolve issues
    • Organization and project management skills
    • High degree of personal accountability for results
    • Flexibility and ability to adapt to changing needs and priorities
    • Languages: HTML a plus

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.