• CIMD- Marcus by Goldman Sachs- Deposit Fraud Operations Manager - Associate - Richardson, TX role

    Location(s) US-TX-Richardson
    Job ID
    2019-55831
    Schedule Type
    Full Time
    Level
    Associate
    Function(s)
    Consumer Banking, Fraud
    Region
    Americas
    Division
    Consumer and Investment Management Division
    Business Unit
    Customer Acquisition
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    CONSUMER (MARCUS BY GOLDMAN SACHS)

    Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

    RESPONSIBILITIES AND QUALIFICATIONS

    Your Impact

    We are seeking an experienced Fraud Operations Manager (AKA Associate) for Deposit products and services.  This leader will manage the day to day activities of a team of 15 to 20 Fraud Analysts and Specialists.  Candidate will report to the VP of Deposit Fraud Operations.  Candidates must have direct management experience in day to day deposit fraud operations management of all aspects of fraud prevention, detection, recovery and servicing.  Prior experience preferred in managing fraud operations for an online/digital bank.  Experience in working fraud alerts/causes for identity theft, application fraud, account take over, customer scams and mule activity while balancing customer friction is preferred. Experience and foundational understanding in all applicable deposit related compliance regulations and applicable laws required.  

     

    Requirements

    • Well versed in all loss types and can readily identify the characteristics of each when present on an account including identity theft, account take over, scams, disputes and all other relevant 1st and 3rd party fraud experienced by online/digital banks.
    • Ability to strengthen the development and execution of loss prevention and recovery strategies
    • 3 to 5 years’ experience of all aspects of fraud deposits servicing and operations including applicable regulatory requirements, and 3-5 years’ experience in a leadership role in such environment or that of a similar nature.
    • Must have knowledge and experience in compliance requirements and procedures with regards to working fraud cases that involve Reg E, Reg CC, UCC4, Reg D and all aspects of NACHA ACH Rules and ACH recall processes and requirements. 
    • Ability to establish and maintain a culture of risk management and compliance while balancing customer friction.
    • Experience in a startup environment, with the ability to be adaptable, agile and work at pace will be highly beneficial as we grow and develop our Deposits business
    • You will drive the Fraud Operations optimization, systems and train and develop the team from a technical perspective.
    • Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel.
    • Manages the individual performance of the team, rewarding behaviors and/or performance when appropriate as well as addressing performance and behavioral issues as they arise
    • Must be able to work in an unstructured environment with the ability to organize and prioritize assignments as well as day to day responsibilities and unplanned action items that must be completed to meet management expectations and compliance deadlines.
    • Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm.

    CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.