• eBusiness Support Agent - Mandarin Speaking - Client Services

    Location(s) US-UT-Salt Lake City
    Job ID
    2019-55908
    Schedule Type
    Full Time
    Level
    Associate, Analyst
    Function(s)
    Technology
    Region
    Americas
    Division
    Engineering
    Business Unit
    ETO and Vendor Management
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    The eBusiness Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm’s electronic trading and services platforms.  The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.     

    RESPONSIBILITIES AND QUALIFICATIONS

    HOW YOU WILL FULFILL YOUR POTENTIAL

    • Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
      • Private Wealth Management client web
      • Electronic Trading proprietary and consortium applications
      • Goldman 360 Portal research and analytics
    • Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
    • Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
    • Coordinate seamless client coverage between Asia-Pac, EMEA, and Americans regions
    • Troubleshoot and escalate problems to stakeholders timely and as required
    • Follow-up on open issues and obtain resolutions
    • Identify enhancement and automation opportunities and facilitate inclusion in the application development
    • Project manage new business start-up initiatives
    • Adhere to firm’s compliance and risk management procedures
    • Perform statistical analysis and business reporting for marketing and sales teams

    SKILLS AND EXPERIENCE WE ARE LOOKING FOR

    • Broad financial industry knowledge and experience required/Electronic Financial markets experience a significant plus
    • Basic knowledge of internet based applications including Windows, Google, and iOS platforms
    • Basic knowledge of internet networks, firewall, security settings, and B2B connectivity
    • Ability to deliver superior professional service to internal and external clients
    • Ability to multitask in a fast paced environment and perform team responsibilities under pressure
    • Strong organizational, communication, leadership, interpersonal and time management skills
    • Candidate must be proactive, enthusiastic and team oriented within a global team
    • Demonstrated project management skills
    • Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
    • Language Required: English and Mandarin
      • Preferred Japanese

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.