• Systems Support Administrator - Digital Experience Specialist - Platform Services

    Location(s) US-UT-Salt Lake City
    Job ID
    2019-56156
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Technology
    Region
    Americas
    Division
    Engineering
    Business Unit
    ETO and Vendor Management
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    Platform Services is a 24x7, two city model unified production management team supporting the critical Infrastructure of the firm using cutting-edge systems and processes that form the core of our key business. The team also adopts various tools developed by ETO Engineering team to automate failures using machine learning techniques, notify discrepancies in the health of production environment and automation of health-restoration, with a focus on continuous measurement of risk and cost. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

     

    Specialist in Platform Services, the Technology Division’s “Run-The-Bank” production management organization in Goldman Sachs. Specialist role in the production management function for technologies and systems that support the Firm’s various business functions.

    RESPONSIBILITIES AND QUALIFICATIONS

    HOW YOU WILL FULFILL YOUR POTENTIAL

    • Work actively with technology teams to analyse and resolve Application failures
    • Identify defects, discrepancies, and trends by ways of troubleshooting
    • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
    • Improve Infrastructure stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
    • Adopt various tools developed by ETO Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
    • Identify alerts / processes that can be automated and then work with Engineering team in automating them
    • Challenge existing Infrastructure setup, processing and suggest different ways to solve problem or improve stability
    • Actively participate in Change management process with view to manage risk in production environment
    • Build and improve run books for generalists to minimize operational errors and gain Fungibility/efficiency
    • Develop reports that provide trending statistics to track and manage Infrastructure health and support service performance
    • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

    SKILLS AND EXPERIENCE WE ARE LOOKING FOR


    Basic Qualifications

    • Three (3) years of Infrastructure support experience
    • Strong understanding of Unix or Windows Server architecture
    • Proficiency with Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools or
    • Strong ability to debug applications to identify the underlying root cause
    • Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues
    • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
    • One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.

    Prefered Qualifications

    • Experience in the Financial Service Industry
    • Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
    • Degree in Computer Science

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.