• CIMD - Marcus by Goldman Sachs - Project Management - Analyst – Richardson

    Location(s) US-TX-Richardson | US-TX-Richardson
    Job ID
    2019-56345
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Consumer Banking
    Region
    Americas
    Division
    Consumer and Investment Management Division
    Business Unit
    Delivery Centralized
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    CONSUMER (MARCUS BY GOLDMAN SACHS)

    Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

    RESPONSIBILITIES AND QUALIFICATIONS

    Your Impact

    We are seeking an experienced Project Manager to support our operations functions within the Consumer Digital Finance team. Ideal candidates will have extensive experience in classic banking and digital financial products, customer servicing and metrics with the underpinning principal of delivering world class servicing experiences. Expertise in delivery of analytically driven customer experience improvement programs (CSAT, NPS) is required for success.

     

     

    Responsibilities:

    • Collaborate with Operations leadership, the Program Management Office and Process Engineering build teams to design best-in-class customer experiences and the underlying agent-facing and customer-facing systems that deliver these experiences
    • Articulate and execute operational strategy for digital financial products
    • Communicate effectively with operations leadership
    • Establish and maintain a culture of risk management and compliance while delivering a world class customer experience in a contact center operation
    • Define and manage KPIs for a world class customer centric operations team

     

    Requirements:

    • Relevant industry expertise in a portfolio of large scale accounts
    • 2-3+ years of project management experience in digital financial products
    • Expertise in project plan management, written/verbal updates, risk escalation
    • Broad based knowledge of all aspects of contact center servicing for digital financial products and applicable regulatory requirements
    • Strong understanding of key performance metrics and drivers.

    ABOUT GOLDMAN SACHS

    CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

     

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.