• CIMD – Marcus by Goldman Sachs – Card Fraud Investigations – Analyst – Richardson/Salt Lake City

    Location(s) US-TX-Richardson
    Job ID
    2019-58211
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Fraud, General
    Region
    Americas
    Division
    Consumer and Investment Management Division
    Business Unit
    US Dep Fraud Strategy
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    CONSUMER (MARCUS BY GOLDMAN SACHS)

     

    The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

    RESPONSIBILITIES AND QUALIFICATIONS

    Your Impact

    As a fraud investigator, you will be responsible for evaluating the circumstances of cases of suspected or confirmed fraud and making recommendations about future measures. You will be responsible for identification, development and investigation of consumer financial services fraud. You will analyze data for patterns and trends and make recommendations to improve policy and procedures.

     

    Responsibilities:  

    • Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tool
    • Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
    • Determine action required based on established procedures and work with supervisor to handle more complex cases
    • Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate.
    • Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
    • Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
    • Manage significant caseload and utilize the company investigation system
    • Open and prepare cases and follow all guidelines and documented procedures to ensure proper cases detail is completed
    • Conduct QA reviews on investigations cases and collaborate with leadership team members to ensure high decision quality of team members
    • Participate in discovery sessions with business leaders and content users to identify knowledge gaps and propose solutions for processes
    • Participate in building knowledge structure of the CIMD Fraud Strategy & Investigations which includes policy and procedure, training guidelines, and related quality assurance initiatives

     Qualifications

    • Bachelor's Degree or equivalent combination of education and fraud experience
    • Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner
    • Detail-oriented and organized
    • Minimum of 3-5 years of experience in fraud, financial services or related industries
    • Ability to research and make appropriate decision regarding complex cases
    • Ability to work some rotating weekends and holidays
    • Proven track record of strong leadership skills, experience leading a team preferred

    ABOUT GOLDMAN SACHS

    ABOUT GOLDMAN SACHS

    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity