• Technical Writer - CIMD - Marcus by Goldman Sachs

    Location(s) US-CA-San Francisco
    Job ID
    Schedule Type
    Full Time
    Engineering, Technology
    Business Unit
    Consumer Tech Project
    Employment Type



    What We Do

    At Goldman Sachs, our Engineers don’t just make things – we make things possible.  Change the world by connecting people and capital with ideas.  Solve the most challenging and pressing engineering problems for our clients.  Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.  Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.


    Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions.  Want to push the limit of digital possibilities?  Start here.


    Who We Look For

    Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.


    Consumer Engineering

    The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.




    Technical writers communicate complex information clearly, concisely and accurately. The role involves tasks such as writing conceptual overviews and procedures, working with sample code, or documenting APIs. Technical writers act as a link between engineers, product managers and other facets of the business to deliver a great user experience to both external and internal customers.


    As a technical writer in Consumer Engineering, you will be embedded directly with a development team, working with engineers to:

    • Collaborate and communicate key ideas and decisions in Confluence.
    • Create reference and conceptual REST API documentation.
    • Develop runbooks and troubleshooting guides/FAQs.
    • Ensure code repositories are well documented in a markdown format and adopt a docs-as-code approach.

    The technical writer's ultimate goal should be to help mature documentation as a product for the line of business they support.




    • Bachelor's Degree in Technical Communications, Computer Science, Communications, English, or related disciplines required
    • Minimum of 3 years’ experience required as a technical writer working within the information technology industry documenting APIs, SDKs, web technologies, etc.
    • Experience with source code written in Java, Python and/or JavaScript
    • Financial services industry, particularly consumer banking experience is preferred
    • Strong writing and communication skills required
    • Experience working in an Agile environment preferred
    • Basic experience with standard documentation tools required
    • Experience authoring and deploying an online help system preferred
    • Excellent sense of design, workflow, and content layout required
    • Familiarity with graphic design, UX, web design and CSS concepts preferred
    • Adept at learning new technologies
    • Experience writing technical and end-user support materials
    • Experience using or familiarity with source control (TFS/GIT) required
    • Experience using SnagIt, Camtasia, and Captivate preferred



    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity