• CIMD - Marcus by Goldman Sachs - Customer Communications Operations - Analyst

    Location(s) US-IL-Chicago
    Job ID
    Schedule Type
    Full Time
    Consumer and Investment Management Division
    Business Unit
    US Deposits Business Controls
    Employment Type


    Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital

    Consumer and Investment Mgmt Division (CIMD) Description

    CIMD, is comprised of the firm's digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. CIMD combines the strength and heritage of a 148-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.



    The ideal candidate is resourceful, detail-oriented, motivated, problem solver and is able to work effectively as part of a team in a fast-paced and dynamic environment. In this role, the candidate will be responsible for managing design and deployment of customer communications (direct mail and email campaigns) to coordinate and support a fast growing customer portfolio. Candidate will be tasked with the execution of all regulatory, servicing and other customer communications, ensuring alignment with the overall goals and objectives of the business. Candidate will drive continuous efficiency and improvement within the operating processes (i.e. SOP development, proper governance over processes, and workflows).

    Essential Responsibilities:

    • Build and maintain relationships across various functional teams to enable ongoing collaboration (Creative Services, Data Engineering, Marketing, Legal, Compliance, Contact Center, etc.)
    • Define, automate and streamline customer communications processes for the purpose of optimizing customer relationship campaigns
    • Manage customer campaigns E2E, including ideation, development, design (HTML5), testing, execution and analysis to meet business goals and optimize customer experience
    • Develop clear KPI reporting to ensure growth and efficiency targets are met and identify emerging trends or risks
    • Manage third party vendors for deployment of communication and account fulfillment activities

    Basic Requirements: 

    • Experience collaborating cross-functionally to support business goals and requirements
    • Strong quantitative and data analytical skills to monitor and identify trends or risks
    • Aptitude to manage multiple tasks by demonstrating project planning, project management, organization, and time management skills and strong attention to detail
    • 2+ years experience working in Financial Services, Consumer / Retail Banking experience a plus
    • 1+ years experience with communication automation tool (Eloqua, Marketo, Adobe Campaign)
    • Proficiency with CRM systems
    • Proficiency in JIRA, SharePoint, Excel (! Macros, Pivot table, V-lookups, PowerPoint, basic HTML required)
    • Proven record of building and adhering to processes to ensure efficiency
    • Experience managing external vendors
    • Excellent organization and project management skills
    • Ability to interact with all personnel levels of the organization
    • Ability to adapt to new changes and new challenges
    • Ability to prioritize projects and ensure deadlines are met
    • Ability to communicate requirements for consumption by Technology
    • Ability to work independently and yet still be team-oriented
    • Bachelor's degree in Communications or related field


    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.



    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity