CONSUMER (MARCUS BY GOLDMAN SACHS)
Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.
We are seeking an experienced communication/remediation Associate to support the ongoing remediation efforts across our customer delivery operations within the Consumer business. Ideal candidates will have extensive experience in all aspects of customer servicing and third party production management, as well as extensive data analyst and communications skill set. In this role, you will be required to use various industry and proprietary tools to analyze data to QA team members work, and operate with zero error. Working within the organization to ensure the business is running efficiently, effectively, and in control. The individual would be required to collaborate with delivery leads, technology, third party suppliers and process engineering teams to design best in class customer experiences.
MINIMUM EDUCATION REQUIREMENTS/DEGREE AND FIELD:
MINIMUM EXPERIENCE REQUIREMENTS:
Five (5) years of experience in the job offered or in a similar role.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
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