CIMD, PWM - Relationship Manager - Centralized Services , Analyst - Dallas, TX

Location(s) US-TX-Dallas
Job ID
2020-62558
Schedule Type
Full Time
Level
Analyst
Function(s)
General, Investment Management
Region
Americas
Division
Consumer and Investment Management Division
Business Unit
United Capital
Employment Type
Employee

MORE ABOUT THIS JOB

CONSUMER (MARCUS BY GOLDMAN SACHS)

Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS

ESSENTIAL RESPONSIBILITIES

 

Client Development:

  • Actively participate in all assigned Managing Director or Wealth Adviser client meetings.
  • Demonstrate the ability to escalate potential client issues to Managing Director or Wealth Adviser as appropriate.
  • Actively document all notes and action items during client meetings and ensure all commitments made by the Managing Director or Wealth Adviser are being completed in a timely manner.
  • Review task assignments for each client and work directly with team members to ensure all follow-up and action items as a result of client meetings are documented in Salesforce and completed within the specified time frame.
  • Under the direct oversight of the Managing Director or Wealth Adviser, actively engage in Client Case Prep meetings, providing recommendations and feedback relative to the client’s financial plan as appropriate.
  • Responsible for reviewing statements, forecasting review data, developing a meeting agenda format, creating presentations, case documentation and deliverables for all assigned clients.
  • Manage developing and maintaining suitability documentation utilizing client file standards.
  • Ensure compliance notation is adhered to; demonstrate suitable and appropriate recommendations to ensure quality standards, including full and fair disclosure. Initiate, process and follow-up on new business, including the accurate completion and execution of Mind Maps.

Client Relationship Management

  • Act as the primary point of contact for all client interactions, working with team members to ensure a timely response to all client questions and concerns.
  • Establish and maintain positive relationships with existing firm clients to ensure client satisfaction.

Professional Growth & Development:

  • Provide thoughts and feedback relative to operational procedures for servicing clients including making recommendations for increased efficiency within the current process.

 

POSITION SPECIFICATIONS


Experience and Education:

  • A Bachelor's degree is preferred.
  • Must have 3-5 years working in a Client Service
  • Comprehensive knowledge of financial industry.

Skills and Knowledge:

  • Demonstrates analytical ability, good judgment, problem solving, responsibility, personal integrity, and is able to deal with confidential information on a daily basis.
  • A self-starter with a strong sense of ownership, positive professional attitude and demeanor.
  • Must be able to exercise judgment, tact and diplomacy on behalf of supervisors when dealing with other executives and levels of management.
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
  • Proficient in Google Apps
  • Experience in Salesforce highly desired.
  • Excellent customer service, good oral and written communication skills.
  • Professional and articulate with strong attention to detail.
  • Ability to work efficiently, effectively and independently to see projects through to conclusion.
  • Excellent time management, strong organizational skills, ability to prioritize multiple tasks and anticipate potential problems.

ABOUT GOLDMAN SACHS

CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

 

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



© The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity