CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.
We are seeking an experienced operations manager to design, deliver, and manage our complaint resolution operations as well as our case resolution operations within the Consumer Digital Finance team. Candidates must have direct management experience in the day to day operations management of all aspects of escalated complaint resolution and case processing. Ideal candidates will have extensive experience in all aspects of these servicing areas, including credit bureau disputes, case management, executive escalations, CFPB and other regulatory cases, with the ability to design and deliver world class experiences. In this role, the candidate will be required to collaborate with our Front line, Compliance, Legal, Technology and process engineering teams to design best in class customer experiences. Expertise in delivery of analytically driven customer experience improvement programs (CSAT, NPS) while mitigating complaints, maximizing favorable resolution of customer cases/disputes, and overall view of the department health to determine key areas of focus for creative and innovative solutions.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
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