CIMD- Marcus by Goldman Sachs- VP Process Engineering and Change Management- Richardson, TX/ Draper, UT

Location(s) US-TX-Richardson | US-UT-Draper
Job ID
2020-65189
Schedule Type
Full Time
Level
Vice President
Function(s)
Consumer Banking
Region
Americas
Division
Consumer and Investment Management Division
Business Unit
Loans Delivery
Employment Type
Employee

MORE ABOUT THIS JOB

CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

 

CONSUMER

The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

RESPONSIBILITIES AND QUALIFICATIONS

YOUR IMPACT

Are you passionate about operations, leadership and using digital tools to provide solutions to consumers?  We’re looking for a professional to join our operations team who wants to use their skills and ideas to create and then lead new processes and teams.

 

OUR IMPACT

Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three operations principles of client focus, process innovation, and risk management.

 

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Partner with business stakeholders to create and implement a continuous improvement agenda focused on improving customer experience, reducing cost, and reducing risk
  • Apply a structured methodology to facilitate change management initiatives
  • Assess the impact of change management initiatives as it relates to the rest of the business
  • Oversee proper implementation of changes
  • Oversee operations communications team to provide comprehensive rollout plans for changes
  • Partner with Business Risk Office, Compliance and Legal teams to ensure all changes meet risk and regulatory requirements

 Basic Qualifications

  • 8-10 years’ experience in delivering continuous improvement in a service organization
  • High school diploma or equivalent

 Preferred Qualifications

  • Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience in a contact center operation
  • Bachelor’s degree or equivalent military experience
  • Lean Six Sigma Green Belt or greater certification
  • Relevant industry expertise in a portfolio of large scale accounts

ABOUT GOLDMAN SACHS

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



© The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity