CIMD - Marcus by Goldman Sachs - Digital Product Manager - Associate - Richardson, TX

Location(s) US-TX-Dallas
Job ID
Schedule Type
Full Time
Consumer Banking, Product Manager - Skillset
Consumer and Investment Management Division
Business Unit
DigFin Project Digital Product
Employment Type



The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.



The credit card platform Customer Experience team is looking for product managers that will work with teams of engineers to build and transform in-house and enterprise software, with a focus on building innovative capabilities and delivering automated solutions, enabling the best customer service experience, period. The ideal candidate is resourceful and detail-oriented with prior experience as a product manager on an agile team and proven track record of successful collaboration with stakeholders and engineering.

As a product manager, you will engage with key stakeholders across business, product, engineering and customer service teams to identify opportunities, design solutions, and deliver roadmap initiatives for our credit card platform business. You will be charged to continually leverage qualitative and quantitative analyses and insights to define solutions and drive the development process to ship new features and functionality. 

This is an opportunity to make an impact in the industry – delivering value to both the customer and the organization through thoughtfully curated features and delightful experiences.



  • Write user stories using control-driven design principles with detailed acceptance criteria
  • Groom user and technical stories with developers and validate that features meet expectations
  • Create and track success metrics to measure the effectiveness of product features and quantify business impact   
  • Prioritize a product backlog, making informed trade-offs between new feature development, platform investment and optimizations 
  • Build consensus with a broad team of internal cross-functional and external stakeholders, ensuring all viewpoints are accounted for and that solutions meet all necessary requirements
  • Collaborate with your team, other internal product managers and diverse cross-functional teams to ensure cohesiveness of the overall product experience



  • 2-4 years of product experience with a desire to work in a fast-paced environment
  • High emotional intelligence, with an innate ability to recognize and understand the emotions and needs of others  
  • Aptitude for logically breaking down complex problems and communicating solutions with clarity  
  • Self-motivated and proactive team player who takes ownership of and accountability for initiatives
  • Strong organizational skills, such as effectively managing evolving priorities and strict deadlines
  • Preference to work in a highly dynamic and collaborative environment with heavy emphasis on teamwork, consensus and relationships
  • Proficient in major product management applications (i.e. Jira, Confluence) and analytical tools (i.e. Snowflake SQL queries, Tableau data visualizations) 


  • B2B or enterprise product management experience
  • Background in software engineering or technical product management
  • Credit card / financial services industry experience
  • Experience with: asynchronous messaging platforms, knowledge management integration, process automation, or CRM



At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

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