Marcus by Goldman Sachs - Cards - Product Marketing, Communications - Analyst

Location(s) US-DE-Wilmington
Job ID
2020-65936
Schedule Type
Full Time
Level
Analyst
Function(s)
Consumer Banking
Region
Americas
Division
Consumer and Investment Management Division
Business Unit
DigFin Project Digital Product
Employment Type
Employee

MORE ABOUT THIS JOB

CONSUMER (MARCUS BY GOLDMAN SACHS)

Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS

YOUR IMPACT

We are looking for a Product Manager Communications Analyst to support our credit card product team. As a Product Manager for our communications platform, you will be responsible for ensuring that important information reaches our customers at pivotal times in the product lifecycle. You will drive internal and external stakeholders to craft transparent, customer-centric language, partner with agencies to build and test communication design, and use customer communications data to track insights, resolve issues, and drive improvements. You will also gather requirements and create user stories, partnering with engineering teams to further build out our communications platform.

 

This is an excellent opportunity to leverage your product, communications and project management skillsets in a new, high growth business.

 

RESPONSIBILITIES

  • Quickly become an expert in our business, product, and customer-centric brand
  • Collaborate with cross-functional teams (e.g. Product, Delivery, Legal, Compliance, Credit, Fraud) to create transparent and direct customer communications
  • Partner with Technology and design agencies to build and test our communications infrastructure
  • Identify, design and execute on enhancements to the customer messaging process and platform
  • Design and monitor performance reporting and troubleshoot issues
  • Manage email and physical mail vendor relationships to drive high quality delivery of customer communications

 

BASIC QUALIFICATIONS

  • 1-3 years of professional experience in marketing, brand or product with a focus on customer centricity
  • Demonstrated analytical skills, attention to detail and ability to share complex insights succinctly
  • Experience with key product and business concepts of financial products, ideally credit cards
  • Proactive team player, willing to seek out and resolve issues
  • Strong organization and project management skills
  • High degree of personal accountability for results
  • Flexibility and ability to adapt to changing needs and priorities
  • Languages: HTML a plus

ABOUT GOLDMAN SACHS

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



© The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity