Here at Goldman Sachs, The Product Success and Delivery Manager role is more than just a member of the team that is responsible for the digital transformation of e-mail and collaboration services to the cloud, they are responsible for injecting a “human first, customer centric” mindset into everything we do end-to-end. While primarily focused on scrum master tasks and service delivery activities, this role is heavily influenced by the Customer Success methodology, Six Sigma principles, Golden Circle concept, Agile principles, and basic technology project management.
As part of the Email product management team, the individual will work with product management, engineering, and vendors to ensure users are engaged throughout the product lifecycle and that teams are working efficiently and transparently. The successful candidate:
The Product Success & Engineering Delivery Team partners with internal/external stakeholders across business units and functional groups globally to drive strategic e-mail and collaboration initiatives that deliver customer outcomes, while creating and maintaining an outstanding customer experience, at scale. This means dissecting and translating user business needs and requirements, prioritizing efforts into a product roadmap that is aligned with outcomes, success criteria and measurement. To put it simply, Product Success and Delivery Managers are the “Creators, Facilitators & Moderators of the Customer Experience” and are key to creating an environment of transparency, rigor, collaboration, value and speed in the design and implementation of the changes we are driving as a firm.
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The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.
The Goldman Sachs Group, Inc., 2020. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.