CIMD - Marcus by Goldman Sachs - Fraud Disputes Team Leader - Analyst - Richardson, TX or Draper, UT

Location(s) US-TX-Richardson | US-UT-Draper
Job ID
2021-71330
Schedule Type
Full Time
Level
Analyst
Function(s)
Compliance, Consumer Banking, Fraud
Region
Americas
Division
Consumer and Wealth Management
Business Unit
US Deposits Delivery
Employment Type
Employee

MORE ABOUT THIS JOB

CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

 

CONSUMER (MARCUS BY GOLDMAN SACHS)

Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS

HOW YOU WILL FULFILL YOUR POTENTIAL 

 

We are seeking an experienced disputes operations team leader for our retail US deposits platform.  Candidates must have direct management experience in the day to day operations management of all aspects of Regulation E dispute process and experience with chargeback/return rights for various payment networks.  Ideal candidates will have extensive experience in Regulation E, a strong understanding of investigating billing errors, with the ability to design and implement processes.  Responsibilities in this role include:

  • Lead, manage and supervise the day-to-day operations of a team of dispute specialists
  • Create and maintain an environment with intense focus on regulatory and contractual compliance, risk mitigation, fraud investigation and payment network chargeback/return rights.
  • Identify regulatory risks and prevent loss from dispute reports and return items (multiple sources/platforms).
  • Serves as a SME for payment network operating regulations such as ACH, Visa, Mastercard, various ATM networks, Billpay and P2P vendor(s).
  • Make sound subjective decisions in regards to Regulation E, loss prevention and customer satisfaction by conducting transaction research and other investigative tools and techniques while reviewing claims. 
  • Serves as a SME and coach for sound dispute practices in retail deposits.
  • Manages the individual performance of the team, rewarding behaviors and/or performance when appropriate as well as addressing performance and behavioral issues as they arise
  • Manage the creation and enhancement of SOPs while continuing to refine and improve processes. 

BASIC QUALIFICATION'S

  • Relevant industry expertise in a portfolio of large scale accounts
  • 1-2 years of direct team leadership experience
  • 1-3 years of experience with direct management of Regulation E claims and applicable regulatory requirements
  • Broad based knowledge of various payment processing networks and their respective disputes and chargeback processes
  • Ability to provide a first class customer service experience
  • Strong understanding of key performance metrics and drivers
  • Ability to communicate effectively with operations leadership as well as junior dispute specialists
  • Ability to establish and maintain a culture of risk management and compliance

ABOUT GOLDMAN SACHS

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



© The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity