Product Manager – Global Markets CRM

Location(s) US-NY-New York
Job ID
Schedule Type
Full Time
Vice President
Product Management & Marketing - Early Career, Product Manager - Skillset
Business Unit
CRM Platform Engineering
Employment Type


What We Do

The Global Markets Client Relationship Management (CRM) Engineering team is composed of driven, talented and passionate individuals who work closely with the business to manage client engagement and deliver intelligent workflows with exciting, impactful analytics to serve our clients as One Goldman Sachs.  The CRM team is comprised of Product Managers, Software Engineers and User Experience designers.  At the core, Product Managers drive creativity, innovation and productivity by acting as the intersection of the business and technology.  We are an equally technical and business savvy, top-performing team that is looking for a new Americas CRM Product Lead.


Product Managers have tremendous responsibility in forming the strategic vision for digital products, understanding user needs and behavior, and working with teams across the firm to execute on product plans. Our Product Managers are entrepreneurially-minded, working to solve complex business, technical, and design challenges to leverage Goldman Sachs’ thought leadership and help drive transactions and business relationships.




  • Define the CRM product vision by collaborating with Sales and Trading business owners and engineering leads. Influence the roadmap based on forming a detailed understanding of the business functions, processes, data model and overall business strategy.
  • Prioritize roadmap items and obtain buy-in across many stakeholder groups based on business benefit, effort/time to implement and measure adoption and impact via OKRs
  • Define requirements, workflows, data needs and provide subject matter expertise to rationalize user requests and challenge the norm to take the business to the next level
  • Collaborate within an energetic, integrated team of engineering and user experience talent in an agile development model to continuously deliver transformative capabilities
  • Launch products across Sales and Trading in coordination with senior stakeholders, engineers, designers, legal, and compliance
  • Partner with other engineering teams on important related projects including firm-wide client data strategy
  • Lead training and rollout of new features and work closely with the users in a “white glove” approach to drive adoption and obtain feedback.  Analyze usage and data insights within the system to further drive adoption and generate metrics
  • Keep abreast with industry trends and competitors to identify and respond to new opportunities; become a go-to expert in the CRM space
  • Manage other Product Managers and motivate across the team in a matrix organization


Basic Qualifications

  • BS in a technical field, or equivalent professional experience.
  • 7-10 years of commercial experience working within technology or product management of web and mobile applications
  • Excellent communication, relationship building, interpersonal, and negotiating skills to foster collaborative relationships across business and technology teams and at all levels
  • Superior organizational, writing, presentation and analytical skills
  • Ability to quickly assess complex workflows, devise solutions and synthesize them into phased, executable plans
  • Independent thinker and self-starter with proven ability to execute in complex, sophisticated environments
  • Background in financial markets and exposure to Sales, Trading or CRM
  • Experience working closely with engineering and user experience teams
  • Ability to work effectively in a fast paced, exciting, high energy environment
  • Strong cross-functional and team-building skills with an ability to build positive and productive working relationships and foster creativity, innovation, and integrity within and across teams 


Preferred Qualifications

  • Experience in CRM, client-facing front-end solutions or similar functions in financial services
  • Experience working as a Product Manager for a digital platform
  • MBA, MS, or equivalent professional experience



At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

© The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity