CWM-Marcus by Goldman Sachs- Payments Specialist- Draper, UT

Location(s) US-UT-Draper
Job ID
Schedule Type
Full Time
Call Center Representative
Call Center, Consumer Banking
Consumer and Wealth Management
Business Unit
Project Delivery
Employment Type


Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.



The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.



  • Partner with multiple Firmwide stakeholders such as Risk, Compliance, Legal, Treasury and Technology
  • Ensure assigned case work, queues, and reports are completed within the specified SLAs
  • Identify areas of improvements and work with stakeholders to execute those changes
  • Escalate issues and partner with management on tasks, processes, and areas of improvement

Basic Qualifications:

  • Operations or customer service experience
  • Understanding of basic banking, check payments, wires and ACH and Bill Pay
  • Strong analytical skills and problem solving ability with a risk and control mentality
  • Self-motivated and proactive team player, who takes ownership and accountability of projects
  • Strong organizational skills, detail oriented, and able to prioritize competing tasks
  • Excellent communication skills both verbal and written
  • HS Diploma or GED

Preferred Qualifications:

  • Bachelor’s degree or equivalent military experience
  • Prior experience in banking, payment, wire, or cash movement in an operational or banking environment
  • Proficiency with MS Office



At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

© The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity