Product Manager – Global Markets CRM

Location(s) US-NY-New York
Job ID
Schedule Type
Full Time
Vice President
Project/Program Manager
Business Unit
CRM Platform Engineering
Employment Type




What We Do

The Global Markets Client Relationship Management (CRM) Engineering team is composed of driven, talented and passionate individuals who work closely with the business to manage client engagement and deliver intelligent workflows with exciting, impactful analytics to serve our clients as One Goldman Sachs.  The CRM team is comprised of Product Managers, Software Engineers and User Experience designers.  At the core, Product Managers drive creativity, innovation and productivity by acting as the intersection of the business and technology.  We are an equally technical and business savvy, top-performing team.


Product Managers have tremendous responsibility in forming the strategic vision for digital products, understanding user needs and behavior, and working with teams across the firm to execute on product plans. Our Product Managers are entrepreneurially-minded, working to solve complex business, technical, and design challenges to leverage Goldman Sachs’ thought leadership and help drive transactions and business relationships.




  • Own CRM components and define roadmaps for each by collaborating with Sales and Trading business owners and engineering leads. Influence the roadmap based on forming a detailed understanding of the business functions, processes, data model and overall business strategy.
  • Prioritize roadmap items and obtain buy-in across many stakeholder groups based on business benefit, effort/time to implement and measure adoption and impact via OKRs
  • Define requirements, workflows, data needs and provide subject matter expertise to rationalize user requests and challenge the norm to take the business to the next level
  • Collaborate within an energetic, integrated team of engineering and user experience talent in an agile development model to continuously deliver transformative capabilities
  • Launch products across Sales and Trading in coordination with senior stakeholders, engineers, designers, legal, and compliance
  • Partner with other engineering teams on important related projects including firm-wide client data strategy
  • Lead training and rollout of new features and work closely with the users in a “white glove” approach to drive adoption and obtain feedback.  Analyze usage and data insights within the system to further drive adoption and generate metrics
  • Keep abreast with industry trends and competitors to identify and respond to new opportunities; become a go-to expert in the CRM space


Basic Qualifications

  • BS in a technical field, or equivalent professional experience.
  • 3-5 years of commercial experience working within technology or product management of desktop/web and mobile applications
  • Excellent communication, relationship building, interpersonal, and negotiating skills to foster collaborative relationships across business and technology teams and at all levels
  • Superior organizational, writing, presentation and analytical skills
  • Ability to quickly assess complex workflows, devise solutions and synthesize them into phased, executable plans
  • Independent thinker and self-starter with proven ability to execute in complex, sophisticated environments
  • Background in financial markets and exposure to Sales, Trading or CRM
  • Experience working closely with engineering and user experience teams
  • Ability to work effectively in a fast paced, exciting, high energy environment
  • Strong cross-functional skills with an ability to build positive and productive working relationships and foster creativity, innovation, and integrity within and across teams 



At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

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