Business Analyst – Global Markets CRM/Salesforce

Location(s) US-UT-Salt Lake City
Job ID
Schedule Type
Full Time
Software Engineer
Business Unit
CRM Platform Engineering
Employment Type




What We Do

At Goldman Sachs, our Engineers don’t just make things – we make things possible.  Change the world by connecting people and capital with ideas.  Solve the most challenging and pressing engineering problems for our clients.  Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.  Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.


Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions.  Want to push the limit of digital possibilities?  Start here.


Who We Look For

Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.




CRM Engineering team is charged with using CRM tooling, principles and practices to transform processes and optimize the client relationships experience. We operate across Global Markets Division and in many cases across the firm to find and deploy technologies that provide uplift to the CRM ecosystem.




This role provides a fantastic opportunity to have an impact within GS Global Markets Division as the prevalence and velocity of CRM Tooling grows – this role also provides an opportunity to interact at firm level, engaging the firm-wide initiatives and projects.






  • Demonstrate understanding and provide leadership on Salesforce implementations, including but not limited to: requirement gathering, analysis, design, configuration, integrations, system testing and production support.
  • Exhibit propensity to solve complex problems
  • Review and implement product enhancements utilizing software development methodology
  • Leverage advanced data management and data analysis skills to define and implement product roadmap and strategy.
  • Demonstrate understanding of systems architecture and concepts and acting as subject matter expert for internally designed products.
  • Partner with Engineering teams to resolve issues with production applications and work with users on training and adoption.


  • Able to translate technical CRM capabilities to a non-technical audience
  • Demonstrate interpersonal skills and an ability to develop relationships with stakeholders
  • Articulate issues clearly and communicate effectively with all levels of the organization
  • Listen well and be receptive to others' ideas and suggestions, encouraging open and collaborative dialogue among team members.

Client Focus

  • Identify client needs and work to optimize the foundations of great client experience using CRM tooling and technology.
  • Establish, cultivate and leverage relationships to identify and execute on process enhancements.

Risk Management

  • Articulate operational and risk impacts related to a specific task or procedure
  • Develop controls to proactively manage risks in this domain (e.g. entitlement; data proliferation control etc.).

Management, Leadership & Culture

  • Foster a culture of solving the firm’s problems and driving towards business value
  • Ability to manage a plan across multiple competing priorities (multiple platforms, all of which will have different needs at different times)


  • Salesforce Admin Certification
  • Salesforce implementation and project delivery experience using software development lifecycle methodologies.
  • 2-7 years’ experience in high velocity delivery



At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

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Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity