CWM - Personal Financial Management - Business Operations Manager, Associate – Modesto, CA

Location(s) US-CA-Los Angeles
Job ID
Schedule Type
Full Time
Consumer and Wealth Management
Business Unit
PWM Sales - Los Angeles
Employment Type


Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.



Goldman Sachs Personal Financial Management (GS PFM) specializes in creating personalized wealth management plans for affluent individuals and families. We give clients clarity, confidence and control over their financial decisions. Our dedicated team of advisors across approximately 100 offices throughout the U.S., develops and implements personalized plans tailored to each client's values and life goals. Our advisors offer an investment platform inclusive of products and services offered by Goldman Sachs and other third parties, including private banking and lending offerings. We consider the relationships with our clients a lifelong partnership, a partnership backed by over 150 years of Goldman Sachs providing consistency, perspective and access as our clients’ needs evolve.




The Centralized Business Operations Manager (“BOM”) at Goldman Sachs Personal Financial Management (“GS PFM”) is an integral part of our team serving as the corporate extension and the true connection to our Heads of Office and local offices employees.  This influential & enthusiastic communicator will perform as an internal champion to support the vision, positive culture and team spirit of GS PFM.  The key role of this position is to manage the overall success of many different projects and initiatives by working side-by-side with the multiple departments, field offices and outside vendors.  The Centralized BOM has a keen eye for budgeting and project managing assignments of all levels. They enjoy and excel at managing the day to day operations & escalations of multiple regional offices, including; accounting, investment operations, marketing, growth, human resources, communications, investment management, compliance and technology.   


This position requires a proactive approach and an ability to independently carry out the responsibilities of the role. The ideal candidate will exhibit high standards, excellent communication skills, good judgment, and an ability to take initiative, and increase operational efficiency. The ability to effectively manage time and multi-task with attention to detail is critical to this role. The Centralized BOM must be confident about decision-making under uncertainty and under extreme time pressure





  • Manage the internal hiring process for all roles within multiple offices supported by the BOM. Process to include reviewing internal & external postings, vetting all interested candidates, scheduling interviews with Regional Office teams, and preparing, submitting and following through with all new hire requirements to provide to HR
  • Support and promote a positive team culture, champion change so that the reasoning and benefits of change are well understood by each team in all supported regional offices
  • Work with various departments to ensure new hires receive the appropriate training so that they can become highly productive as quickly as possible
  • Ensure benefit enrollments, performance reviews, salary increases, Wealth Manager variable compensation calculation & bonuses are completed and submitted to People and Organization Department
  • Collaboration with each employee/HR for goal setting and measurement of progress for semi-annual/annual reviews
  • Provide coaching to assist employees in discovering potential career paths, and provide support to help them achieve their career goal
  • Provide assistance to Head of Office in interpreting compensation statements


  • Act as central point of communication within all supported offices. Communicate, promote and support initiatives and goals, as communicated by multiple departments
  • Attend all BOM communication, training calls and monthly meetings; including Annual Conference
  • Leverage PFM Connect messages to ensure all initiatives, changes and updates are communicated to each office & team
  • Hold and facilitate weekly staff meetings with all team members in each office
  • Hold weekly one-on-one meetings with your Heads of Office in each supported office
  • Hold weekly one-on-one meetings with all direct reports
  • Serve as escalation & operational expert with custodians, corporate departments and third party vendors
  • Ensure all employees are informed and adhering to all regulatory requirements and UC compliance policies & procedures

Operational Excellence

  • Facilitate weekly Client Case Prep meetings, ensuring all office teams are prepared for upcoming client meetings
  • Ensure Salesforce is properly used and maintained by all offices
    • Retention of Client personal information
    • Client meeting notes
    • Client meeting calendaring
  • Ensure offices support GS PFM’s Unified Branding; and leverages standard UC collateral


  • Ensure Regional Office’s are following GS PFM’s compliance standards and protocols by:
    • Confirming service delivery requirements are met and in line with signed Client agreements
    • Ensuring client fee agreements are in alignment with actual fees
    • Reviewing at risk & low rated securities
    • Ensuring mandated compliance documents are signed and completed for each client (Client Profile form, Supplemental Fee Disclosure, etc.)
    • Ensuring mandated compliance requirements are met (last meeting date, client meeting notes, etc.)
    • Maintaining all managed accounts on our portfolio reporting system (Envestnet)
  • Oversee the submission and review process for all marketing materials by both GS PFM
  • Manage and oversee the compliance annual review process, as well as the Quarterly Office Review process for each regional office
  • Oversee Risk Management activity to ensure pre-approvals have taken place at GS PFM
  • Review outside AUM report to seek additional revenue
  • Assist in continuing to maintain licenses and registrations for all licensed personnel, as well as ensuring all continuing education requirements are met
  • Ensure each Client receives a copy of GS PFM ADV at the time of or prior to signing UC agreements
  • Report on trade errors encountered in each office and ensure charges are applied appropriately and the client is made whole
  • Available on site at each regional office location to conduct annual GS PFM Compliance  Audit

Investment Management Operations

  • Provide oversight on trading to ensure trades are placed within model and according to adviser/client intentions
  • Ensure the quality of the portfolio accounting is accurate and timely
  • Facilitate movement and tracking of sunsetting strategies to new comparable strategies as directed by Adviser


  • Preparation and creation of annual budget process for each supported office and review with Heads of Office
  • Oversee the budget and manage regional office’s A/R, A/P, P&L, invoicing, expense reports and regularly review cost of goods sold and expenses to improve net revenue
  • Monitor Corporate cards (AMEX, P-Cards) monthly and approve & track all expenses
  • Submit, review and process all invoices, check requests, employee reimbursements and office expenses
  • Actively manage and oversee the fee audit process by ensuring each component of the Regional Office/Client fee (Supplemental, platform, all in one, adviser, and custodial) at the portfolio and household level is calculated accurately and timely
  • Oversee & track quarterly, semi-annual & annual advice revenue
  • Act as liaison between accounting and property management to provide updated E & O.


  • Participation and attendance on Technology & Platform related calls
  • Adoption of new technology releases and promoting positive implementation by employees
  • Willingness to participate on special task forces to provide feedback on new corporate wide initiatives
  • Maintain copies of the Business Continuity Plans, understand the execution of each and disperse regularly to respective offices
  • Approve all technology & equipment replacements, new purchases, and upgrades


  • Active participation on all Certification related calls; Track progress on Certification Dashboard
  • Strive to maintain a B or Better in each criterion for a Certified Office
  • Coordination of internal resources to achieve or maintain Certified Office Status
  • Ensure local office staff is focusing on improvements to adhere to Certification standards


  • Manage and coordinate multiple organic growth strategies through marketing Campaigns in Salesforce
  • Manage internal revenue opportunities for each individual regional office
  • Manage each regional office’s growth center in Salesforce to ensure we are capturing all potential new revenue opportunities



Experience and Education:

  • A bachelor’s degree and/or related work experience is preferred
  • Ideally 5-6 years of experience in a financial services firm running the day-to-day operations
  • Strong management experience demonstrated through leading a team of two or more, either through reporting structure or special projects
  • Series 65 preferred
  • Experience working with multiple offices a plus
  • Experience with sourcing candidates and interviewing
  • Experience with Securities, Financial Planning, Investments and Insurance a plus
  • Experience working with various Custodian Platforms (Fidelity, Schwab, TDA, etc.)
  • Experience with managing Organic Growth Strategies a plus

Skills and Knowledge:

  • Excellent communication skills (verbal, written and listening) with the ability to communicate effectively with challenging personalities
  • Must excel at delegating tasks
  • Proficient in Microsoft Office Suite required
  • Knowledge of computerized accounting systems preferred
  • Proficiency in Salesforce or other CRM preferred
  • Knowledge of Broker Dealer and Investment Advisory Regulations required
  • Ability to prepare multiple annual budgets and manage monthly P&L reporting
  • Proficient in Google Apps.



The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.



At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

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