CWMD- Marcus by Goldman Sachs-Back Office Complaints Specialist- Draper, UT/Richardson, TX

Location(s) US-UT-Draper | US-TX-Richardson
Job ID
2021-80032
Schedule Type
Full Time
Function(s)
Call Center, Consumer Banking
Region
Americas
Division
Consumer and Wealth Management
Business Unit
US Deposits Delivery
Employment Type
Employee

MORE ABOUT THIS JOB

Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

 

Consumer

The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

RESPONSIBILITIES AND QUALIFICATIONS

Responsibilities:

  • Provide incoming call coverage as needed
  • Correspondence & Account maintenance request processing
  • Money movement transactions processing
  • Participate in projects to drive operational excellence
  • Meet established goals for all metrics, including quality, productivity, schedule adherence and “After Call work” to focus on maximizing service to customers
  • Assist in identifying opportunities to track improvements and work with stakeholders to execute changes to improve current processes

 

Basic Qualifications:

  • Strong problem solving and analytical skills
  • Ability to multi-task in a fast paced environment
  • Excellent communication skills, both verbal and written
  • High level of accuracy and attention to detail
  • Proficiency with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook
  • Eager to learn and committed in executing tasks accurately and timely

Preferred Qualifications:

  • 3-month tenure
  • Prior experience working on similar environment

ABOUT GOLDMAN SACHS

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



© The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity