CWM - Marcus by Goldman Sachs - Fraud Operations Manager - Associate - Draper, UT/Richardson, TX

Location(s) US-TX-Richardson
Job ID
Schedule Type
Full Time
Consumer Banking, Fraud
Consumer and Wealth Management
Business Unit
US Deposits Delivery
Employment Type


Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.



The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.


Your Impact

We are seeking an experienced Fraud Operations Manager (AKA Associate) for Deposit products and services.  This leader will manage the day to day activities of a team of 15 to 20 Fraud Analysts and Specialists.  Candidate will report to the VP of Deposit Fraud Operations.  Candidates must have direct management experience in day to day deposit fraud operations management of all aspects of fraud prevention, detection, recovery and servicing.  Prior experience preferred in managing fraud operations for an online/digital bank.  Experience in working fraud alerts/causes for identity theft, application fraud, account take over, customer scams and mule activity while balancing customer friction is preferred. Experience and foundational understanding in all applicable deposit related compliance regulations and applicable laws required.  



  • Well versed in all loss types and can readily identify the characteristics of each when present on an account including identity theft, account take over, scams, disputes and all other relevant 1st and 3rd party fraud experienced by online/digital banks.
  • Ability to strengthen the development and execution of loss prevention and recovery strategies
  • 3 to 5 years’ experience of all aspects of fraud deposits servicing and operations including applicable regulatory requirements, and 3-5 years’ experience in a leadership role in such environment or that of a similar nature.
  • Must have knowledge and experience in compliance requirements and procedures with regards to working fraud cases that involve Reg E, Reg CC, UCC4, Reg D and all aspects of NACHA ACH Rules and ACH recall processes and requirements. 
  • Ability to establish and maintain a culture of risk management and compliance while balancing customer friction.
  • Experience in a startup environment, with the ability to be adaptable, agile and work at pace will be highly beneficial as we grow and develop our Deposits business
  • You will drive the Fraud Operations optimization, systems and train and develop the team from a technical perspective.
  • Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel.
  • Manages the individual performance of the team, rewarding behaviors and/or performance when appropriate as well as addressing performance and behavioral issues as they arise
  • Must be able to work in an unstructured environment with the ability to organize and prioritize assignments as well as day to day responsibilities and unplanned action items that must be completed to meet management expectations and compliance deadlines.
  • Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm.




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