CWM - Marcus by Goldman Sachs - Issue Management & Remediation - Business Quality Analyst - Associate

Location(s) US-DE-Wilmington
Job ID
Schedule Type
Full Time
Consumer Banking
Consumer and Wealth Management
Business Unit
DigFin Project Digital Product
Employment Type


Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.


Consumer (Marcus by Goldman Sachs)

Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.




You will be responsible for overseeing the teams responsible for:


  • Analyze Business Requirements to create Test Strategies and Detailed Test Plans
  • Execute Test Scripts for newly developed functionality 
  • Condition Test Accounts
  • Audit Unit and Business Test Plans and Results
  • Understand business requirements
  • Assess and identify risks with regard to testing
  • Escalate issues 
  • Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on the company

Furthermore, you will:

  • Work across Credit Card functions and support the online function from a risk and controls perspective
  • Establish and maintain a qualitative/quantitative business level operational risk appetite/tolerance with associated metrics, monitoring, triggers, escalation and mitigating actions
  • Implement, own and manage the implementation of the Operational Risk Management (ORM) Framework, including Risk and Control Self Assessments(RCSA), Risk Events and Key Risk Indicators (KRIs)
  • Conduct risk assessments of major business initiatives and ensure appropriate controls are implemented. Specifically executing the controls testing and monitoring framework - On the glass, Behind the glass, Contact center processes
  • Identify and/or resolve risk issues impacting the business, including conducting control reviews or gap analyses for existing processes, as needed
  • Liaise between the Business and Internal Audit for audits and tracking the resulting issues and action plans until effective closure
  • Liaise between the Business and Second-line Compliance functions for control assessments and tracking the resulting issues and action plans until effective closure
  • Review and analyze transactions and processes for compliance with regulatory requirements
  • Coordinate and collaborate with various functions / departments and project teams across multiple locations
  • Partner with other teams to develop and maintain relationships by engaging stakeholders to establish credibility, solve problems, build consensus and achieve objectives
  • Design/re-design for continuous improvement using Lean & Six Sigma principles & methods   

Skills and qualifications

In order to be successful in this role you will be highly analytical with strong financial product acumen. You will also demonstrate:

  • Bachelor’s degree and/ or equivalent work experience
  • Relevant Financial sector experience
  • Relevant TSYS experience
  • Deep knowledge of process engineering, process design, risk and control monitoring, Workforce Management (WFM), Controls testing/ Quality Assurance (QA) and issue resolution in a financial services environment
  • Strong analytical skills
  • Strong verbal and written communication skills
  • Highly motivated, energetic, personable, thorough, detail oriented, and ability to multitask
  • Good problem-solving skills.
  • Experience writing and testing business requirements, Test Strategies and Test Plans 
  • Knowledge of TSYS platform
  • Background in Quality Assurance/Quality Control a plus
  • Proficiency with Microsoft products, MS Word, MS Excel SQL and MS Power Point
  • Extremely detail-oriented and ability to prioritize and see tickets through to completion
  • Able to work in a fast-paced organization and meet deadlines
  • Ability to multi-task several initiatives concurrently



At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

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