CWM - Marcus by Goldman Sachs - Outbound Dialer Manager - Associate - Richardson, TX

Location(s) US-TX-Richardson
Job ID
Schedule Type
Full Time
Consumer Banking
Consumer and Wealth Management
Business Unit
Delivery Centralized
Employment Type


Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.



The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.



As part of the Outbound Campaign Management team, you will be responsible for helping multiple lines of business connect with our customers. You will join a team that work across the board with a variety of business groups such as strategy, operations, Risk/compliance, etc. In this role you will be working on daily operations and projects both individually and group setting.  

 We have a fast paced result driven culture and we are looking for individuals who are proactive and can work with a sense of urgency. The candidate should have a sense of ownership and should be able to drive results independently while working on multiple concurrent projects.




  • Campaign management for multiple lines of business
  • Point of contact of escalation or Dialer and any related systems
  • Reporting overall Dialer metrics
  • Campaign strategy creation for collections
  • Manage of multiple team and individual projects
  • Management of Specialist level and exempt employees
  • MBR meetings with leadership teams to present dialer status/project updates



  • Minimum 3-5 years of outbound dialer experience
  • Knowledge of collections regulatory/legal guidelines
  • Call routing management
  • Data analysis (Trends, forecasts, Cause-effect)
  • Collections strategy knowledge
  • Proficient in Microsoft Suite
  • Ability to collaborate in a team environment, communicate effectively & influence others
  • Proactive, flexible and ability to multi-task 
  • Ability to learn quickly and adapt to projects and deadlines
  • Strong communication, presentation and problem solving skills


  • 3+ years of collections experience
  • Experience working with AWS, Acqueon dialer software
  • Experience in a start-up environment
  • Experience with SQL
  • Strong knowledge of data structures, algorithms and design patterns 




At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

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