Lead Survey Scientist - User Research, Vice President (Toronto)

Location(s) UK-WSTMID-Birmingham
Job ID
Schedule Type
Full Time
Vice President
Product Engineer
Business Unit
Product Management
Employment Type


Goldman Sachs is a leading innovator, transforming the world of finance. Our User Research team is leading these changes by uncovering what matters most to our users, and informing how we can design and build products/services that add value to people’s lives. 


We are looking for an experienced and capable Survey Scientist to join our research team. Our practitioners have expertise in human-computer interaction, cognitive and behavioral psychology, computer science, neuroscience, human factors, and ergonomics. This unique skill set allows us to partner with business and technology teams firm-wide to create applications that are easy to use, engaging, powerful, and competitive. For the firm to succeed, we need to measure and understand the impact our teams are having for the people and communities who use our apps and services. We are looking for someone with strong quantitative research skills to help in this effort, collaborating with qualitative user researchers to support key strategic initiatives within Engineering, focused primarily on the experience of developers (both internal and external to the firm).


The ideal candidate will be innovative, creative, and an analytical problem solver – a scientist with expertise in survey methodology (e.g. bias correction, sampling) and quantitative research methods, or a quantitative specialist with experience solving survey methodology problems (especially for self-administered online surveys). 


At Goldman Sachs, our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally. From collaborative work spaces and mindfulness classes to working from home and flexible work options, we offer our people the support they need to reach their goals in and outside the firm.



  • As an experienced Survey Scientist, you will be responsible for scoping and crafting research strategy, conducting quantitative research, and delivering actionable insights for strategic programs within financial services, with an initial focus on Developer Experience.
  • Collaborate with product teams to define relevant questions around survey methodology and quantitative measurement.
  • Deploy appropriate quantitative methodologies to answer those questions.
  • Develop novel approaches where traditional methods won't do.
  • Provide teams with usable measurement strategies and methodologies to meet their product and business decision needs. 
  • Deliver insights and recommendations clearly to relevant audiences.



  • Masters or Ph.D. in a quantitative field (e.g. statistics, informatics, econometrics, computational social sciences or related field), and experience with applied problems in survey research
  • Demonstrated mastery in quantitative and survey research methodologies - e.g. bias correction for surveys, survey sampling and design, regression modelling, causal inference with a survey outcome, shrinkage and regularization, designing and analyzing longitudinal panel surveys, behavioural data analysis.
  • Knowledge in data manipulation, and the ability to connect research findings from multiple projects/sources and provide insights on a higher order.
  • Experience communicating analyses and results to any audience.
  • Experience of independently scoping and planning a survey research program (can include multiple projects with multiple related studies), consulting with relevant stakeholders and team members.
  • You are focused on results, with superior interpersonal skills, excellent communication and organization skills, and thrive in a fast-paced, collaborative environment.


Preferred Qualifications

  • Meaningful experience using Qualtrics. 
  • 5+ years of experience in user research in the context of product management, interaction design, information architecture, and visual design for digital experiences.
  • Domain expertise in financial services and/or developer experience a plus.
  • Experience conducting user research for complex business applications.
  • Strong knowledge of user-centered design processes and principles.
  • Experience with data visualization a plus.
  • Familiarity and experience with other key online research platforms is a plus (for example, DScout, Validately, UserTesting.com, UserZoom, etc.)
  • Experience using statistical analyses program such as SAS, SPSS, or R.
  • Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.


About Goldman Sachs, EEO Statement


The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.


© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.