CWM, Personal Financial Management, Business Operations Manager, Associate – Irving, TX

Location(s) US-TX-Dallas
Job ID
2021-83116
Schedule Type
Full Time
Level
Associate
Function(s)
General
Region
Americas
Division
Consumer and Wealth Management
Business Unit
United Capital
Employment Type
Employee

MORE ABOUT THIS JOB

Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

 

PFM

Goldman Sachs Personal Financial Management (GS PFM) specializes in creating personalized wealth management plans for affluent individuals and families. We give clients clarity, confidence and control over their financial decisions. Our dedicated team of advisors across approximately 100 offices throughout the U.S., develops and implements personalized plans tailored to each client's values and life goals. Our advisors offer an investment platform inclusive of products and services offered by Goldman Sachs and other third parties, including private banking and lending offerings. We consider the relationships with our clients a lifelong partnership, a partnership backed by over 150 years of Goldman Sachs providing consistency, perspective and access as our clients’ needs evolve.

RESPONSIBILITIES AND QUALIFICATIONS

SUMMARY

 

Under the general supervision of the Managing Director (MD) and Corporate Vice President (VP), the Director of Operations is responsible for the overall success of the assigned field office’s projects and initiatives, and day-to-day office operations management, including budgets, human resources, communications, investment management, compliance and technology.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional position-specific duties and/or duties that are outside the specific functions that are listed.

 

  • Supports and promotes a positive team culture, including change management
  • Oversees hiring process including sourcing,  interviewing  and recommending candidates
  • Manages the onboarding process for new employees including new hire orientation, processing and sending new hire paperwork and benefit enrollment forms to the People & Organization Department and ensuring training is done in a positive, productive and timely manner.
  • Conducts and/or oversees performance reviews, submits performance paperwork, including salary increases and bonuses to People and Organization Department in a timely manner.
  • Reviews performance/behavior issues with People and Organization Department and coaches, counsels and/or disciplines employees.
  • Communicates, promotes and supports company initiatives to team including leveraging United Capital’s weekly newsletter.
  • Conducts and facilitates all weekly or bi-weekly staff meetings with team.
  • Conducts weekly or bi-weekly one-on-one meetings with direct reports.
  • Attends weekly or bi-weekly one-on-one meetings with Managing Director(s) and keeps the MD abreast of pertinent operational information/issues.
  • Serves as the operation and escalation expert liaison with custodians, corporate departments and third-party vendors.
  • Facilitates weekly Case Prep meetings and ensures team is prepared for upcoming client meetings.
  • Ensures Salesforce is properly used and maintained by team.
  • Ensures office team supports United Capital’s Unified Branding, and leverages standard UC collateral. Oversees the submission and review process for all marketing materials
  • Monitors open opportunities and works with Wealth Advisers and/or Relationship Managers to complete in a timely manner.
  • Ensures local office tracks Guidance adoption in SalesForce.
  • Provides oversight and manages completion of the Guidance Quarterly Audit.
  • Partners with MD to ensure fulfillment of Delivery of Service requirements for all Guidance clients.
  • Ensures local office follows United Capital’s compliance standards and protocols.
  • Manages and oversees the compliance annual review process, Quarterly Office Review Form, risk management and pre-approvals, outs AUM, licenses, ADV oversight, Trade Error tracing and resolution, and separation of broker-dealer records.
  • Ensures all team members complete the Financial Tracking reporting requirements.
  • Manages and oversees the fee audit process .
  • Ensures performance on the security, portfolio and household level is calculated accurately and in a timely manner.
  • Ensures trades are placed within model and according to Adviser and client intentions.
  • Ensures portfolio accounting is accurate and timely.
  • Partners with MD on preparation and creation of annual budget and oversees and manages local office budget including A/R, P&L, improving net revenue and tracking advice revenue.
  • Review, approve and process all invoices, check requests and office expenses.
  • Attends and participates on Technology & Platform related calls.
  • Maintains, and understands the execution of, the Business Continuity Plan.
  • Participates on all Certification related calls and tracks progress on Certification Dashboard.
  • Maintains a B or better rating in each criterion for a Certified Office.
  • Coordinates internal resources to achieve and maintain Certified Office status.
  • Ensures local staff is focusing on maintaining or improving Certification standards.

 

COLLATERAL DUTIES

  • Participates on special task forces related to new corporate wide initiatives.
  • Other duties as directed by management.

               

PHYSICAL REQUIREMENTS

  • Ability to sit at desk for prolonged periods of time.
  • Ability to operate a wide range of office technology, such as operating a multi-line telephone system, computer, copier and fax machine.
  • Ability to read documents, reports, etc.
  • Ability to answer phones and communicate with callers.

 

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor’s degree with minimum five years managing daily operations, and leading a team, in a financial environment; or equivalent combination of education and experience. Series 65 preferred.

 

Required Knowledge of:

  • Microsoft Office (Outlook, Word, PowerPoint and Excel) and Google Apps
  • Prophix or other computerized accounting systems
  • SalesForce or other CRM software
  • Securities, Financial Planning, Investments or Insurance
  • Custodian Platforms (i.e. Fidelity, Schwab, etc.)
  • Broker Dealer and Investment Advisory Regulations
  • Maintenance of confidential records

 

Required Skills in:

  • Providing professional and courteous service to clients, prospective clients and colleagues
  • Effectively managing budgets and P&Ls
  • Effectively managing organic growth strategies
  • Effectively prioritizing and maintaining attention to detail within a fast-paced environment.
  • Effectively communicating and accurately relaying information to others
  • Writing concise, logical, grammatically correct correspondence and reports.
  • Maintaining well organized and efficient processes

 

 

 

ABOUT GOLDMAN SACHS

CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

 

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



© The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity