CWM - Marcus by Goldman Sachs - Change Manager - Analyst - Draper, UT/ Richardson, TX

Location(s) US-UT-Draper | US-TX-Richardson
Job ID
Schedule Type
Full Time
Consumer Banking
Consumer and Wealth Management
Business Unit
Delivery Centralized
Employment Type


Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.



The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.



As part of the Operational Excellence Change Management team, you will be responsible for helping to ensure that our organization’s key initiatives are implemented on time, with high quality, and deliver on the intended results/outcomes. You will join a team of creative and driven change managers to help drive change in a way that is efficient for project team members, transparent to business partners, understood by impacted groups, and positively impactful to the customer experience. You will be independently leading multiple projects partnering with multiple stakeholders across product, operations functional teams, engineering, risks partners, operations support and frontline employees to execute on these initiatives.

We have a fast paced result driven culture and we are looking for individuals who are proactive and can work with a sense of urgency. The candidate should have a sense of ownership and should be able to drive results independently while working on multiple concurrent projects.



  • Partner with the operations functional teams to develop action plans to create clarity and accountability for change initiatives
  • Collaborate with key stakeholders including product owners and engineers within in an agile working environment
  • Manage several projects simultaneously and drive end-to-end project delivery
  • Identify, document, and improve existing processes in order to maximize efficiency in constantly evolving environments 
  • Research and remain current on the latest industry operations and change management trends and recommend tools, services and practices for improvement
  • Review, evaluate and drive quality and consistency of processes/procedures and their documentation
  • Continually reprioritize and adjusts scope based on the evolving needs of the stakeholders
  • Present roadmap and deliverables to key stakeholders and leadership
  • Coordinate any required sign-offs or agreements
  • Escalate and resolve tactical issues and own individual initiative portfolio


  • Bachelor’s degree (U.S. or equivalent) in Business Management, Communications, Economics, Finance/Accounting, or a related field
  • Minimum 2 years of experience in change management, project management, or operations
  • Proficient in Microsoft Excel, PowerPoint, Visio and other software to deliver high quality materials
  • Ability to collaborate in a team environment, communicate effectively & influence others
  • Proactive, flexible and ability to multi-task 
  • Ability to learn quickly and adapt to projects and deadlines
  • Strong communication, presentation and problem solving skills


  • 4+ years of change management, project management, or operations experience
  • Experience in a start-up environment
  • Experience with JIRA and/or Right Answers
  • Strong knowledge of project, communications, and risk planning 



At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

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