CWM – Marcus by Goldman Sachs – Product Manager – Communications Delivery – Chicago, IL

Location(s) US-IL-Chicago
Job ID
Schedule Type
Full Time
Consumer Banking, Product Manager - Skillset
Consumer and Wealth Management
Business Unit
US Deposits Delivery
Employment Type


Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.



The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.


Responsible for owning the end-to-end product development lifecycle in an Agile environment for new features owned by the Communications Delivery Team as part of new product development across Marcus Deposit organization.


Responsibilities include:

  • Define product features and requirements and user stories with concise acceptance criteria for communication channels such as email, SMS, and push notifications
  • Facilitate kick off meetings with relevant stakeholders, as well as PI (Program Increment) planning sessions to ensure commitment to PI objectives
  • Manage the development cycle for customer communications related to newly developed product features
  • Coordinate with development tech teams via daily standups to groom JIRA stories and tasks associated with new features owned by team
  • Collaborate across other product managers to define requirements and development timelines for new communications and features
  • Coordinate with 3rd party vendors for product process development and testing
  • Manage the identification and resolution of bugs with new feature releases
  • Provide detailed reporting and managerial support to Program Office related to all aspects of the Communication team scope


Required Experience:

  • ​​​​​3-7 years of Product management in an Agile environment, including familiarity with the overall Agile methodology
  • Proficient in Jira and content management tools such as Adobe Experience Manager
  • High-level technical knowledge related to the implementation of digital products
  • Familiarity with consumer banking products (Checking, Savings, CD, etc.)
  • Managing components of complex implementations as part of a broad, multi-year effort
  • Ability to work in a fast paced environment, consistently adhering to strict deadlines and evolving priorities
  • Proven capability to coordinate UAT/QM to validate functionality
  • Ability to work in a highly collaborative environment with heavy emphasis on teamwork
  • Excellent attention to detail and communication / presentation skills
  • Knowledge of consumer communication channels (Email, SMS, Push)



The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.