Application Support Associate - AppBank Operations - Engineering - NYC

Location(s) US-NY-New York
Job ID
2021-84723
Schedule Type
Full Time
Level
Associate
Function(s)
Application Support
Region
Americas
Division
Engineering
Business Unit
ETO
Employment Type
Employee

MORE ABOUT THIS JOB

 

Your Impact

 

AppBank Operations is a 24x7, two city model unified production management team supporting the business application of the firm using cutting-edge systems and processes that form the core of our key business, sharing best practices while providing a critical mass to help drive transformation. The team also adopts various tools developed by AppBank Engineering team to automate failures using machine learning techniques, notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

 

You will have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

 

 

RESPONSIBILITIES AND QUALIFICATIONS

 

How will you fill your Potential?

 

As an AppBank Operations Engineer, you will be part of the Technology Division’s “Run-The-Bank” production management organization within Goldman Sachs. This is a role in the production function for technologies and systems that support the Firm’s various business functions.

 

  • Work actively with team members to analyze and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
  • Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance
  • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

 

Basic Qualifications:

 

  • Master’s Degree (U.S. or equivalent) and two to five years of software development experience
  • OR
  • Bachelor’s Degree (U.S. or equivalent) and five years of software development experience
  • Computer Science concept of Data Structures in practical use cases:
    • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and stakeholders
  • One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
  • One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
  • One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2

 

Preferred Qualifications:

 

  • Experience in the Financial Service Industry
  • Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
  • Degree in Computer Science

 

ABOUT GOLDMAN SACHS

 

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2021. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet