CWM - Marcus by Goldman Sachs - Agent Product Manager - Analyst - Richardson, TX

Location(s) US-TX-Richardson
Job ID
2021-85465
Schedule Type
Full Time
Level
Analyst
Function(s)
Consumer Banking
Region
Americas
Division
Consumer and Wealth Management
Business Unit
Delivery Centralized
Employment Type
Employee

MORE ABOUT THIS JOB

Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.


Consumer

The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

RESPONSIBILITIES AND QUALIFICATIONS

The Marcus Agent Product and Delivery Systems Execution team is seeking an energetic and platform-focused group manager. In this role you’ll apply your strong communication skills and work with key stakeholders across the organization to deliver and sustain the best experiences for our customers and our organization. 

You and the team will work with teams of engineers to drive transformation and to bring agent systems together under common tools and platforms to drive efficiency across Delivery and enable our technology to scale alongside our business. You will work collaboratively across several different teams within the organization including the business, product, engineering and customer service teams.

Strong communication skills are a must to establish rapport, influence and trust with senior decision makers.  Success in this role will also heavily depend on the ability to think both critically and creatively. You will continue to grow and build a team to help infuse new technology and infrastructure into the Marcus organization.  

This is an opportunity to make an impact in the industry – delivering value to both the customer and the organization through thoughtfully coordinated features and seamless agent experiences.

 

RESPONSIBILITIES:

  • Lead an agent product team that delivers high quality work in a fast-paced environment
  • Work across all Marcus business lines, including Card, Deposits and Lending, to bring teams together under common tools and platforms to drive efficiency across Delivery and enable our technology to scale alongside our business.
  • Responsible for Delivery systems execution and troubleshooting
  • Curate, maintain, and communicate impactful roadmap(s) with internal and external stakeholders
  • Write user stories using control-driven design principles with detailed acceptance criteria
  • Groom user and technical stories with developers and validate that features meet expectations
  • Prioritize a product backlog, making informed trade-offs between new feature development, platform investment and optimizations 
  • Collaborate with your team, other internal product managers, the delivery teams and diverse cross-functional teams to ensure cohesiveness of the overall agent product experience

BASIC QUALIFICATIONS

  • Leadership experience, either through a direct reporting relationship or indirectly
  • High emotional intelligence, with an innate ability to recognize and understand the emotions and needs of others  
  • Aptitude for logically breaking down complex problems and communicating solutions with clarity  
  • Self-motivated and proactive team player who takes ownership of and accountability for initiatives
  • Strong organizational skills, such as effectively managing evolving priorities and strict deadlines
  • Preference to work in a highly dynamic and collaborative environment with heavy emphasis on teamwork, consensus and relationships
  • Proficient in major product management applications (i.e. Jira, Confluence)

PREFERRED QUALIFICATIONS

  • 2+ years of product experience with a desire to work in a fast-paced environment
  • Background in software engineering or technical product management
  • Experience with SQL and Jira
  • Credit card / financial services industry experience
  • Experience with: cloud software, on-premise software, asynchronous messaging platforms

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html