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Consumer and Commercial Banking (CCBD)
Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.
Digital Finance Description
Digital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 148-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
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What We Do
At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
A person in this position will play an important role in defining and driving the engineering and deployment strategy for the firm’s Real Time Communication platforms. Along with the RTC team, you will work towards providing advanced communication and collaboration features to the firm's users by the way of Unified Communications and Collaboration. You will explore the possibilities of integrating the communication platforms with other enterprise systems and applications.
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What We Do
At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital. Digital Finance Digital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 148-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
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PWM
Goldman Sachs Private Wealth Management (PWM) specializes in creating comprehensive wealth management plans for high net worth individuals and families, as well as select institutions, including foundations and endowments. PWM Teams work one-on-one with clients to advise and deliver customized strategies drawn from our deep investment experience, diverse wealth management capabilities and global reach. Our Private Wealth Advisors (PWAs) deliver an unparalleled investment platform inclusive of the full product and service offerings of Goldman Sachs and beyond, which may include tax and estate planning, philanthropic planning and private banking and lending services. As client needs evolve, this close relationship allows the team to offer complementary services and new opportunities by leveraging the resources of Goldman Sachs and beyond.
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What We Do
At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
TECHNOLOGY Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. Goldman Sachs Careers | Job Search - Enterprise Architect We are seeking a solution architect to support the development of a new business line. The qualified candidate will work alongside industry leading technologists and innovative product managers in a highly agile environment. The role has a broad scope which will involve interacting with senior leaders on a regular basis. The position is hands-on and requires a driven and “take ownership” oriented individual who is intently focused on execution. You will work directly with developers, business leaders, vendors, government officials and partners in a cross functional manner to design regulatory compliant, scalable product offerings for the bank. OUR IMPACT Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. YOUR IMPACT You will be joining an Agile, global team, reporting to the Digital Chief Architect. In this high profile role you will: - Own a product and solution from architectural design through the actual build - Assist in solving a variety of technical problems including: general architecture patterns, vendor integrations, performance monitoring and data transformations - Provide insights and research into viable vendor products for the commodity services required
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What We Do
At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
The Private Wealth Management (PWM) business provides end to end Investment Management services and advice across a large range of asset classes for high net worth individuals. PWM leverages a global technology platform offering, an integrated suite of tools, and applications to onboard clients. Our software helps realize a client’s goals and objectives, develops and implements an integrated wealth management plan and delivers first-class client service.
PWM Global Trading and Booking Engineering team is seeking talented and motivated software developers as part of supporting The Private Wealth Management Group (PWM) business. PWM within GS develops and manages relationships with high net-worth clients advising them on ways to build, manage and protect their financial assets through equity, fixed income, alternative investments, and other financial instruments. PWM Global Trading and Booking Engineering team builds and manages software products to support the real-time order, execution and trading needs of the global sales and trading organization and external clients. We are seeking strong developers to join us in the build-out of a state-of-the-art Order and Execution Management System for multiple asset classes (Global Equities, Listed Options, Fixed Income, FX , Mutual Funds etc.). This phased out multi-year program targets automation for all front-office functions will provide the business the ability to transact with multiple exchanges electronically, achieve greater synergy and operational efficiency for a diversified business audience. Our team members will work and collaborate with partners from business – Sales, Trading – and federation along with other technology groups.
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GLOBAL COMPLIANCE
Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm’s culture of compliance. Compliance accomplishes these through the firm’s enterprise-wide compliance risk management program. As an independent control function and part of the firm’s second line of defense, Compliance assesses the firm’s compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm’s responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape.
The Chief Operating Officers within the Financial Crime Compliance Group are seeking an analyst/associate to join a brand new venture that offers the opportunity to work on a variety of different projects and teams. This individual would be a member of this team, but would join other teams within the Financial Crime Compliance Group for designated periods of time to assist with work overflow and new initiatives. In this role, the analyst/associate will gain an overall understanding of financial crime compliance while developing functional skills relating to surveillance reviews and compliance research. The analyst/associate will work closely with compliance, operations, technology and business personnel, and would be expected to quickly gain an understanding of the firm's businesses and the rules and regulations under which the firm operates. The ideal candidate would have strong analytical skills, the ability to adapt quickly to new environments and the ability to collaborate with others.
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PWM
Goldman Sachs Private Wealth Management (PWM) specializes in creating comprehensive wealth management plans for high net worth individuals and families, as well as select institutions, including foundations and endowments. PWM Teams work one-on-one with clients to advise and deliver customized strategies drawn from our deep investment experience, diverse wealth management capabilities and global reach. Our Private Wealth Advisors (PWAs) deliver an unparalleled investment platform inclusive of the full product and service offerings of Goldman Sachs and beyond, which may include tax and estate planning, philanthropic planning and private banking and lending services. As client needs evolve, this close relationship allows the team to offer complementary services and new opportunities by leveraging the resources of Goldman Sachs and beyond.
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Consumer and Commercial Banking (CCBD)
Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital
Digital Finance Description
Digital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 149-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
YOUR IMPACT
Are you interested in operations and leadership? Are you passionate about providing solutions to customer needs and working with multiple teams to provide exceptional customer service? We’re looking for a professional to join our operations team who wants to use their skills to provide the best customer experience possible.
OUR IMPACT
Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation and risk management.
Responsibilities:
- Identify root causes of quality issues discovered through the evaluation process and present recommendations for improvement
- Conduct risk assessments of major business initiatives
- Help to coach and develop specialist agents through written feedback
- Monitor day-to-day activities to ensure alignment with business policies and procedures
- Provide written and verbal discussions of their findings and remediation steps
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TECHNOLOGY
Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.
YOUR IMPACT
R&D Engineers are accomplished creative thinkers who contribute their own original perspectives and ideas to a highly collaborative environment that values real world delivery in order to drive business demands and outcomes. As a Research Engineer, you would be working in an enthusiastic and self-starting team of talented individual contributors with diverse opinions who relish the opportunity to pursue a wide variety of challenging problem spaces. Research Engineers are expected to be working with core businesses to fundamentally push the boundaries in FinTech.
As a Research engineer, you will work in an R&D group focused on developing and using AI technology for a variety of applications in the financial industry. As such, you must have a solid working knowledge of machine learning techniques and methods – from knowing how to curate data (collect it, clean it, analyze it), develop labeled data (for supervised learning), to developing appropriate models and evaluating them (including knowing how to break them by generating adversarial examples). You must have a thirst to learn and understand new AI techniques and apply them to the problems at hand.
OUR IMPACT
You will work across a wide range of business units as an elite team of engineers dedicated to delivering business critical priorities, using innovative methods and technologies. The R&D group acts as a surge squad responsible for accelerating a specific high impact Technology Division project driven by our comprehensive research.
NOW YOU WILL FULFILL YOUR POTENTIAL
- Explainable Machine Learning and Applied Artificial Intelligence
- Verification and Security on Distributed Ledgers and Block Chains
- Game Theory and Quantum Computing
- Optimizations in Large Scale Distributed Calculations
- Robotic Process Automation
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SECURITIES
Our core value is building strong relationships with our institutional clients, which include corporations, financial service providers, and fund managers. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor.
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PWM
Goldman Sachs Private Wealth Management (PWM) specializes in creating comprehensive wealth management plans for high net worth individuals and families, as well as select institutions, including foundations and endowments. PWM Teams work one-on-one with clients to advise and deliver customized strategies drawn from our deep investment experience, diverse wealth management capabilities and global reach. Our Private Wealth Advisors (PWAs) deliver an unparalleled investment platform inclusive of the full product and service offerings of Goldman Sachs and beyond, which may include tax and estate planning, philanthropic planning and private banking and lending services. As client needs evolve, this close relationship allows the team to offer complementary services and new opportunities by leveraging the resources of Goldman Sachs and beyond.
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What We Do
Securities Strats play important roles in several areas. Some Strats sit on trading desks, creating cutting-edge derivative pricing models and developing empirical models to provide insight into market behavior. Others develop automated trading algorithms for the firm and its clients, taking an active part in the increasing shift from voice to electronic trading. A third group works directly with the firm’s sales force and clients, analyzing exposures, structuring transactions, and applying quantitative concepts to meet client needs. Between these teams, Core Strats design and develop complex parallel computing architectures, electronic trading tools, and advanced algorithms.
Your Impact
Trading Platform Strats are responsible for order management, exchange connectivity, smart order routing and internalization for listed options and equities. They are responsible for requirements gathering, research, design, implementation, testing, support, and monitoring trading performance for strategies running on trading platforms. The team interfaces on a regular basis with sales, trading, technology, and other strats teams.
The team is accountable for platform architecture evolution to meet the evolving needs of different business lines with rapid software deployment. As stewards of critical components in order execution, the team is accountable for a high degree of software quality. The team consists of self-guided pragmatic individuals who are motivated to change the status quo in calculated ways.
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What We Do
At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
The Workplace engineering group is leading Goldman Sachs into new technologies for communications and collaboration. Our innovation in web, mobile, social, collaboration and user experience is changing the way we collaborate with our clients and with each other. The Messaging & Core Applications team is looking for an experienced engineer to focus on Microsoft products including Office 365, Windows Server, Exchange, SharePoint, & Office application support, migrations, and on-going steady state projects.
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What We Do
At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
Collaborate with Technology Division teams as a pool of developers dedicated to delivering key priorities. Act as ‘surge squad’ responsible for accelerating a specific high impact Technology Division project.
•Design, develop, test, deploy, maintain and improve software in the areas such as Explainable Machine Learning , Applied Artificial Intelligence, Verification and Security on Distributed Ledgers and Block Chains, Game Theory and Quantum Computing, Optimizations in Large Scale Distributed Calculations, Robotic Process Automation•You will work in a fast paced environment as a member of a global team of exceptional engineers who are at the forefront of delivering innovative platforms that enable state of the art technology solutions•You will work closely with other technology teams and internal end users to deliver solutions that drive a variety of GS businesses•You will have an opportunity to be part of cutting-edge R&D projects within the firm. We will be looking into building machine learning and blockchain solutions
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What We Do
At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
Collaborate with Technology Division teams as a pool of developers dedicated to delivering key priorities. Act as ‘surge squad’ responsible for accelerating a specific high impact Technology Division project.
You will be expected to conduct world-class research in areas of your specialization (within the domain of Artificial Intelligence – Natural Language Understanding, causal extraction, knowledge representation and reasoning). You will work with other researchers and developers within the R&D group and with other teams in GS to develop breakthrough ideas in this space, create proof of concept realizations, develop intellectual property and participate in external research communities (giving talks, publishing papers, attending conferences, organizing meetings)
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What We Do
At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
Collaborate with Technology Division teams as a pool of developers dedicated to delivering key priorities. Act as ‘surge squad’ responsible for accelerating a specific high impact Technology Division project.
You will work in a fast paced environment as a member of a global team of exceptional engineers who are at the forefront of delivering innovative platforms that enable state of the art technology solutionsYou will work closely with other technology teams and internal end users to deliver solutions that drive a variety of GS businessesYou will have an opportunity to be part of cutting-edge R&D projects within the firm. We will be looking into building machine learning and blockchain solutions
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What We Do
At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
Collaborate with Technology Division teams as a pool of developers dedicated to delivering key priorities. Act as ‘surge squad’ responsible for accelerating a specific high impact Technology Division project.
You will work in a fast paced environment as a member of a global team of exceptional engineers who are at the forefront of delivering innovative platforms that enable state of the art technology solutionsYou will work closely with other technology teams and internal end users to deliver solutions that drive a variety of GS businessesYou will have an opportunity to be part of cutting-edge R&D projects within the firm. We will be looking into building machine learning and block chain solutions
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Consumer and Commercial Banking (CCBD)
Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital
Digital Finance Description
Digital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 148-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
Responsibilities:
As a member of the Workforce Management (WFM) team, you will be working closely with the leadership team for the Marcus by Goldman Sachs contact center. In your role, you will be responsible for the day-to-day mission control work and scheduling based on workload. This role plays an important and influential role for the business, working closely with management, cross-functional teams and other firmwide stakeholders (Technology, Specialists, etc.) to maintain a best-in-class service level.
- Use workforce management software and contact volume data to manage staffing levels
- Manage real-time inbound call traffic to help ensure that service levels are met
- Track technical issues being reported to WFM and work with Technology to identify the root cause
- Apply problem solving / decision making skills to achieve the highest level of operational efficiency
- Support the preparation of ad hoc analysis that enables strong understanding of the business
- Provide suggestions and recommend solutions for possible issues
- Apply sound judgment and demonstrate comfort with ambiguous requests
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Consumer and Commercial Banking (CCBD)
Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital
Digital Finance Description
Digital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 148-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
Responsibilities:
Are you passionate about operations, leadership, and using digital tools to provide solutions to consumers? We’re looking for a team member who wants to use their skills and ideas to create and then lead new processes and teams.
- Serve as 2nd level escalation tier for servicing, collections, fraud, onboarding and back office related complaints
- Exceed all quality standards and customer expectations of great service
- Consistently uphold all compliance and regulatory standards in customer dealing
- Provide excellent customer service and provide answers to client questions within set standards
- Follow up on unfavorable surveys responses to understand root cause and remediate/escalate as needed
- Serve as customer advocate for non -regulatory complaints
- Participate in the planning of small to moderate scope projects
- Assist in tracking and trend analysis of customer complaints to the end that we reduce complaints and consistently improve the customer experience
- Ensure efficiency in case management to ensure Turn Around Time targets exceeded for all business units
- Demonstrate advanced knowledge of multiple areas of consumer banking operations
