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Consumer and Commercial Banking (CCBD)
Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital
Digital Finance Description
Digital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 148-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
Responsibilities:
Managing suppliers involves the deliberate balancing of risk, performance, relationship and cost management activities. As a member of the Supplier Management team, you will work closely with the Supplier Manager to support our external suppliers who provide goods and services that support Digital Finance. This role plays an important role for the business, working closely with management, third party suppliers, cross-functional teams, and other firmwide stakeholders (Technology, VROs, etc.).
- Work closely with Supplier Management leadership team and assist with third party management tasks and oversight
- Liaise with procurement, supplier, and management to resolve site supplier issues and identify trends to assure third party management compliance
- Perform reconciliation for proper invoice review and payment
- Act as a resource/SME to the supplier management systems
- Conduct system testing and IT support
- Gather key metrics for presentations to management team, including supplier related concerns and issues, noted trends and compliance concerns
- Support the preparation of ad hoc analysis that enables strong understanding of the business
- Apply best judgment and demonstrate comfort with ambiguous requests
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Consumer and Investment Management (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
Consumer
Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
Responsibilities:
Are you passionate about operations, leadership, and using digital tools to provide solutions to consumers? We’re looking for a team member who wants to use their skills and ideas to create and then lead new processes and teams.
- Serve as 2nd level escalation tier for servicing, collections, fraud, onboarding and back office related complaints
- Exceed all quality standards and customer expectations of great service
- Consistently uphold all compliance and regulatory standards in customer dealing
- Provide excellent customer service and provide answers to client questions within set standards
- Follow up on unfavorable surveys responses to understand root cause and remediate/escalate as needed
- Serve as customer advocate for non -regulatory complaints
- Participate in the planning of small to moderate scope projects
- Assist in tracking and trend analysis of customer complaints to the end that we reduce complaints and consistently improve the customer experience
- Ensure efficiency in case management to ensure Turn Around Time targets exceeded for all business units
- Demonstrate advanced knowledge of multiple areas of consumer banking operations
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REALTY MANAGEMENT
The Realty Management Division (RMD) plays an integral role in supporting the firm’s real estate investing strategy by providing investment and asset management services globally in the real estate market, partnering with other divisions in the firm to deliver results wherever Goldman Sachs has an interest. RMD serves as an extension to revenue divisions by providing services such as sourcing, acquisition, underwriting and due diligence of distressed and performing real estate and loan assets, asset management, portfolio management and disposition across various property types including office, multi-family, retail and hotel. Our division also manages residential loan portfolios and warehouse repo lines across auto, student, and consumer asset classes while providing structure, pricing and collateral analysis support. We look for individuals who are passionate about real estate and finance, have strong problem solving and analytical skills, and are a great communicators who are eager to make an impact.
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Realty Management
The Realty Management Division (RMD) plays an integral role in supporting the firm’s real estate investing strategy by providing investment and asset management services globally in the real estate market, partnering with other divisions in the firm to deliver results wherever Goldman Sachs has an interest. RMD serves as an extension to revenue divisions by providing services such as sourcing, acquisition, underwriting and due diligence of distressed and performing real estate and loan assets, asset management, portfolio management and disposition across various property types including office, multi-family, retail and hotel. Our division also manages residential loan portfolios and warehouse repo lines across auto, student, and consumer asset classes while providing structure, pricing and collateral analysis support. We look for individuals who are passionate about real estate and finance, have strong problem solving and analytical skills, and are great communicators who are eager to make an impact.
Divisional Overview
Residential Mortgages Asset Management (RMAM) is a business unit within the Realty Management Division (RMD) primarily supporting the Securities division’s Mortgage Loan Trading and Investment Banking’s Structured Finance desks. RMAM is responsible for directing due diligence (at both the deal and asset levels) and analytics for the acquisitions, sales and securitizations of residential loan portfolios, and ensuring completion of transaction closing requirements. Post trade RMAM is responsible for the Asset management and facilitation of the portfolio’s strategies and portfolio performance reporting.
Role Overview
Goldman Sachs & Co, located in Dallas, TX, is seeking an Associate/ Analyst to support Residential Mortgage Asset Management, Securities Division’s Mortgage Loan Trading and Banking groups. The successful candidate will be responsible for the analysis of performing and non-performing loan acquisitions, sales, securitizations, P&L reporting, and back-testing.
